DEEBA RAHMAN
Dubai
Summary
Spearheaded responsibilities with Emirates NBD for 10+ years with a wide spectrum of professional knowledge in Telemarketing & Operations. Well round experience as a Team Captain - Credit Card Telemarketing Unit for 7 years with superior team building, leadership, and motivational etiquette.
Looking to resume career in a fast pacing environment in any industry, after a parental break.
Overview
10
10
years of professional experience
Work History
Team Leader
Emirates NBD
01.2007 - 05.2014
- Leadership: Empowered the team and enabled them to sell Facilities on Retail Banking Products such as Credit Cards, Easy Cash Loans, Installment Plans, and Balance Transfers.
- Timelines: Streamlined workflows for increased efficiency, reducing turnaround time for critical tasks and projects pertaining to credit cards and facilities.
- Communication: Established open and professional relationships with team members for quick resolutions.
- Data Analysis: Interpreted data and monitored MIS report for higher conversion and maintained business relations with stakeholders.
- Critical Thinking: Evaluated situations critically and optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Performance Review: Set KPI expectations, monitoring progress towards goals and providing constructive feedback as needed.
Tele-Sales Executive
Emirates NBD
01.2004 - 12.2006
- Generated leads by pitching Personal Loan products to potential customers, securing new deals and sales opportunities.
- Utilized CRM software effectively for efficient lead tracking, data analysis.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Played an active role in team meetings by contributing valuable insights from personal experience in the field.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Dealt with Activation of Credit Cards from a list generated by the system of Inactive Cards to enhance usage of the card.
Education
Honors Diploma in Network Computing - Computer Networking
NIIT
Chennai, IndiaMaster of Arts - Economics
Stella Marris College
Chennai, India04.2003
Bachelor of Arts - Commerce
University of Madras
Chennai, India04.2001
Skills
- Team Building and Leadership
- Strong Negotiating Skills
- Strong Multi-Level Communicator
- Strategic Sales Planning
- Decision Making
- Customer Relationship
- Analytical Ability
- Managing resources
- Critical Thinking
Timeline
Team Leader
Emirates NBD
01.2007 - 05.2014
Tele-Sales Executive
Emirates NBD
01.2004 - 12.2006
Honors Diploma in Network Computing - Computer Networking
NIIT
Master of Arts - Economics
Stella Marris College
Bachelor of Arts - Commerce
University of Madras
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