Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Custom
Languages
Timeline
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DEEKSHA SUNIL

DEEKSHA SUNIL

Dubai,UAE

Summary

Experienced Project Manager with overall 8 years’ experience in IT consulting, quality assurance, and project leadership. Proven expertise in managing cross-functional teams and driving operational improvements in IT service delivery. Demonstrates strong stakeholder communication, team leadership, and a results-driven approach aligned with business goals.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Project Manager

Cloudokta
Dubai, UAE
05.2023 - 06.2025
  • Client -KENT, Oil and Gas, UAE
  • Planning & define goals and deliverables along with timeline for the project.
  • Assemble and lead the project team and assign specific tasks as per the client requirement.
  • Act as the main point of contact for stakeholders.
  • Maintain effective communication between the team members and the client point of contact and ensure seamless communication is maintained always.
  • Track project progress against milestones and deliverables. Provide regular status reports to stakeholders.
  • Oversee project closure, ensuring all deliverables are completed, documentation is finalized, and lessons learned are recorded for future projects.
  • Responsible for staffing, tracking, delivery, reporting & cost utilization against targets.
  • Made sure that all the PO’s are submitted on time and payments are received.
  • Timely coordination with stakeholders has helped us get the projects.
  • Follow up with team member and made sure that the timesheets are submitted on time.
  • Client -KENT, Oil and Gas, UAE
  • Achievements: Client satisfaction, cost control, and team leadership.
  • Managed cross-functional teams of 40+ resources across India, UAE, US, Australia, Philippines.
  • Maintained 98% client retention by building transparent communication models and delivering consistent value across projects.

Technical Lead

Alcatel Lucent
Bengaluru, India
12.2014 - 05.2015
  • Involve in planning, monitoring & control of the testing activities & tasks.
  • At the outset of the project in collaboration with the other stakeholders devise the test objectives organizational test policies, test strategies and test plans.
  • Estimate the testing to be done and negotiate with management to acquire the necessary resources.
  • Lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites.
  • Ensure proper configuration management of the test ware produced and traceability of the tests to the test basis.
  • Experience building processes, project management, and schedules.
  • Created standardized test case templates and documentation procedures, increasing test case reuse by 60% across the project.
  • Used JIRA as a bug tracking tool.
  • Bengaluru
  • Achievements: Identified and reported 50+ critical bugs at different levels, reducing customer complaints by 40%.

Senior QA Tester

Mialo Technologies
Bengaluru
08.2014 - 10.2014
  • Responsible for understanding business priorities and management strategies to align the projects for upcoming implementation.
  • Liaison between IT and business teams.
  • Monitor KPIs to avoid deviation in project plan.
  • Issue (Defects) Management and Tracking through JIRA, Status Reporting and Tracking.
  • Manage monthly and quarterly releases – create release playbooks, communicate to stakeholders and execute release plans.
  • Bengaluru

Associate IT Consultant

ITC Infotech
Bengaluru
07.2008 - 07.2014
  • Define program goals and ensure alignment with organizational strategy.
  • Translate business objectives into actionable program roadmaps.
  • Identify dependencies across projects and ensure cohesive execution.
  • Oversee the execution of multiple related projects under a unified program.
  • Coordinate cross-functional teams to ensure milestones are met on time and within scope.
  • Manage overall program budget, timelines, and resource allocation.
  • Act as the primary point of contact for executive sponsors, clients, and stakeholders.
  • Facilitate regular communication and status updates to ensure transparency and alignment.
  • Balance stakeholder expectations and program constraints.
  • Identify potential risks early and develop mitigation strategies.
  • Monitor issues across projects and ensure timely resolution.
  • Maintain a risk register and escalate high-impact concerns as needed.
  • Establish and enforce program governance frameworks.
  • Ensure adherence to compliance, regulatory, and organizational standards.
  • Monitor program KPIs and adjust execution strategies as needed.
  • Bengaluru
  • Achievements: Decreased recurring incidents by 50% by identifying root causes and implementing permanent fixes using ITIL problem management.

Education

Bachelor of Engineering - Information Science

NMAMIT
Nitte, Karnataka
06.2003 - 08.2007

Skills

  • JIRA
  • Citrix
  • SQL
  • Agile Methodology
  • Triole
  • Soda
  • MS Office

Certification

ITIL Certified

Personal Information

Visa status: UAE Resident

Custom

  • JIRA
  • Citrix
  • SQL
  • Agile Methodology
  • Triole
  • Soda
  • MS Office

Languages

English
Fluent
Hindi
Fluent

Timeline

Project Manager

Cloudokta
05.2023 - 06.2025

Technical Lead

Alcatel Lucent
12.2014 - 05.2015

Senior QA Tester

Mialo Technologies
08.2014 - 10.2014

Associate IT Consultant

ITC Infotech
07.2008 - 07.2014

Bachelor of Engineering - Information Science

NMAMIT
06.2003 - 08.2007

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DEEKSHA SUNIL