Summary
Overview
Work History
Skills
Additional Information
Education
Work Preference
Languages
Interests
Timeline
Generic
Deekshith Sadashiva Naik

Deekshith Sadashiva Naik

Sales Officer
Dubai,DU

Summary

Striving to become a professional where in I can apply my knowledge skills. Achieve organizational goals and do extremely well on my abilities. Seeking for challenging opportunity to prove myself. Energetic, Clever, Imaginative, Resourceful, Loyal , Original, Accepting, Imaginative, Caring, Responsive, confident, Ambitious, Encouraging, Helpful.

Overview

6
6
years of professional experience
3
3
Language
3
3
years of post-secondary education

Work History

Salesperson

MARK & SAVE LLC
09.2024 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Officer

IDFC First Bank Ltd, Cogent Services Ltd
Mangalore
04.2023 - 06.2024
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Implemented systems and procedures to increase sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Streamlined sales processes by implementing efficient CRM systems and tools.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.

Customer Service Executive

Cogent E Services
06.2022 - 12.2022
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Created and maintained detailed database to develop promotional sales.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.

Customer Service Associate

Calvin Klein Jeans
Mangalore
12.2019 - 05.2022
  • Fashion Retail Industry
  • Designation : Sales
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Collaborated with product team to communicate customer feedback, leading to improved product offerings.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Implemented new CRM system to better track customer interactions and outcomes.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Sought ways to improve processes and services provided.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Executive

Karvy Digiconnect, Airtel
Mangalore
05.2019 - 12.2019
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Skills

  • Basic Computer
  • Ms Word, Ms Excel, Tally (November 2018 to May 2019)
  • Relationship building
  • Sales planning
  • Effective negotiation
  • Sales presentations
  • Sales reporting
  • Upselling strategies
  • Promotional sales events
  • CRM software proficiency
  • Customer relationship management
  • Client retention
  • Cross-selling techniques
  • Sales analytics
  • Sales enablement
  • Customer service
  • Sales expertise
  • Product promotions
  • Sales strategy
  • Staff management
  • Interpersonal and written communication
  • Public speaking
  • Goals and performance
  • Decision-making
  • Upselling expertise
  • Client development
  • Business development and planning
  • Expense reporting
  • Sales team leadership
  • Report writing skills
  • Prospecting skills
  • Database management
  • Product knowledge
  • Negotiation tactics
  • Sales and market development
  • Competitive positioning

Additional Information

  • Computer Skills: Responsibilities: Communication Skills: Hobbies/Activities: Personal Skills: Extra Curricular: Achievements:

Education

Bachelor Of Business Administration And Management - Commerce

S.D.M COLLEGE OF BUSINESS MANAGEMENT
Mangalore
04.2015 - 04.2018

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceHealthcare benefitsStock Options / Equity / Profit SharingCompany CultureCareer advancementFlexible work hours

Languages

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Interests

Playing Cricket , Reading Books , Exploring Outdoors

Timeline

Salesperson

MARK & SAVE LLC
09.2024 - Current

Sales Officer

IDFC First Bank Ltd, Cogent Services Ltd
04.2023 - 06.2024

Customer Service Executive

Cogent E Services
06.2022 - 12.2022

Customer Service Associate

Calvin Klein Jeans
12.2019 - 05.2022

Customer Service Executive

Karvy Digiconnect, Airtel
05.2019 - 12.2019

Bachelor Of Business Administration And Management - Commerce

S.D.M COLLEGE OF BUSINESS MANAGEMENT
04.2015 - 04.2018

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Deekshith Sadashiva NaikSales Officer