Deema Hamza Hayati Ahmed
Leeds
Summary
Experienced Senior Enterprise Operations Engineer with a proven track record at Mastercard, specializing in networking technologies and operational efficiency. Expert in cross-functional collaboration, managing stakeholders, interfacing with technical teams and customers. Demonstrated success in supporting core payment systems and network issues in the Financial technology industry. With over five years of a robust technical background as a Networks and Infrastructure Engineer. Proficient in using advanced analytical tools to create comprehensive dashboards and enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Enterprise Operations Engineer
Mastercard
2023.01 - Current
- Providing technical support and maintenance for Mastercard’s operations environment with emphasis on networking technologies of diverse scopes.
- Action upon and close 90% of EEMEA incidents within 1 week.
- Monitoring performance of traffic, systems, and central site processing, addressing anomalies detected.
- Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
- Interfaces with customers to provide full spectrum of ITSM-related practices.
- Assists in scaling systems through mechanisms like automation and improving reliability and efficiency.
- Developed and implemented process improvements to increase reporting efficiency and analysis.
- Analyzed data to identify trends in production.
Networks/Infrastructure Engineer
International Media Investment
2021.09 - 2022.12
- Responsible of the network and security infrastructure, for uninterrupted operations across IMI entities (Sky News Arabia, The National, Al Ain and Al Roeya) and remote sites.
- Provided tier 3 network support for more than 100 Node, including firewalls, switches, routers, call manager servers and security appliances.
- Analyzing customer requirements and coordination with various department to recommend effective solutions.
- Proactively working with systems administrators, cyber security and broadcast engineers’ departments on ongoing projects.
- Configuring and maintaining SolarWinds, Site24x7, Ping Plotter and LogRhythm (SIEM solution) for overall enterprise health check.
- Network security analysis and weekly reporting using LogRhythm (SIEM solution).
Junior Networks/Infrastructure Engineer
Sky News Arabia
2017.12 - 2021.09
- Maintaining and troubleshooting all network devices across the enterprises, that including headquarters and external bureaus’ switches, routers, VOIP, wireless and security appliances.
- Maintaining and configuring network security devices that including Darktrace appliance, Web Proxies, Email Security Gateways.
- Projects delivered:
- Deployed Darktrace Antigena, for emails inspection and actioning.
- Configured network infrastructure, including Palo Alto firewall, voice system and network devices for Washington remote site.
- Upgrading and maintaining Palo Alto firewalls for remote sites.
- Worked with service provider to deliver SD-WAN for remote sites.
Implementation Manager (Project Management Office)
Huawei Technologies
2017.09 - 2017.12
- Maintain all projects time plan including sites installation, configuration, integration and testing.
- Coordination with subcontractor teams for Telecom sites assignment and negotiation regarding the scope of work.
- Responsible of issuing Procurement Requests and the Purchase Order of all assets/materials required, material arrangement including draft preparation (MR) according to the project/site scope.
- Contingency plan consideration, due to site installation at risk areas, analyzing the risk and its impact to assure the plan quality.
- Evaluate all management information reports and ensure achievement of all team objectives.
- Insured 100% results in closing all sites within project timeline.
Education
Bachelor of Science - Electronics Engineering/Communication
University of Medical Science And Technology
Sudan07.2017
Skills
- Cross-Functional Collaboration
- Process flows
- Project Management
- Operational and Data Analysis.
- Network Monitoring platforms, LogRhythm, Splunk, SolarWinds, Netscout.
- Cisco routers and switches
- Microsoft Power BI.
Certification
- Implementing Cisco Enterprise Network Core Technologies (CCNP ENCOR 350-401).
- LogRhythm Security Analyst – LRSA.
- Cisco Certified Network Associate (CCNP 300-115).
- CCNA Cisco Certified Network Associate.
Timeline
Senior Enterprise Operations Engineer
Mastercard
2023.01 - Current
Networks/Infrastructure Engineer
International Media Investment
2021.09 - 2022.12
Junior Networks/Infrastructure Engineer
Sky News Arabia
2017.12 - 2021.09
Implementation Manager (Project Management Office)
Huawei Technologies
2017.09 - 2017.12
Bachelor of Science - Electronics Engineering/Communication
University of Medical Science And Technology
- Implementing Cisco Enterprise Network Core Technologies (CCNP ENCOR 350-401).
- LogRhythm Security Analyst – LRSA.
- Cisco Certified Network Associate (CCNP 300-115).
- CCNA Cisco Certified Network Associate.
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