Deena Abdul Mahmoud
Abu Dhabi,United Arab Emirates
Summary
Dedicated executive administrative professional with over 16 years extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Senior Executive Assistant
etisalat
2024.09 - 2024.07
- Documented and maintained records for executive Team.
- Organized conferences and events.
- Coordinated travel arrangements.
- Managed calendars and travel arrangements.
- Prepared reports and presentations.
- Scheduled meetings and managed meeting rooms.
- Prepared agendas and minutes for meetings.
- Ensured compliance with company policies and procedures.
- Provided administrative support to executive team.
- Assisted in the compilation of data and reports for executive team.
- Streamlined management processes for increased efficiency.
Case Manager
Department of Health - Abu Dhabi
Abu Dhabi
2020.12 - 2020.12
- Maintained confidential case documentation in line with department policies.
- Ensured a record of each client's health status is maintained and updates data through the Etisalat system.
- Build positive and productive patient relationships.
- Provided enhanced customer support by ensuring that patients quarantined due to COVID-19 have the necessary information on quarantine, to effectively self-isolate or self-improve.
- Improving access to testing and acting as a liaison between patients and the management platform system.
Office Manager - CEO’s Office
Cubic Art Technologies
Abu Dhabi
2013.01 - 2013.12
- Manage and oversee day-to-day activities of operations, including planning and coordinating with other units.
- Implemented office procedures to ensure the smooth running of the office.
- Developed and enforced office policies and procedures.
- Liaised with suppliers and maintained relationship with suppliers and vendors to ensure the continued quality of services.
- Managed filing system and maintained records and documentation in alignment with company policies.
- Interacted with customers professionally by phone and email.
- Prepared vendor invoices and processed commission payments.
Business Planning Coordinator and Admin Officer
ADNOC Onshore
Abu Dhabi
2009.01 - 2009.12
- Developed and implemented performance management systems.
- Worked with senior management to develop and implement strategic plans.
- Organized and coordinated meetings and events.
- Ensured compliance with company policies and procedures.
- Prioritized tasks, ensured business targets and deadlines were met.
- Drafted and reviewed strategic plans and business proposals.
- Ensured that all plans are in line with corporate strategic objectives.
- Prepared reports and presentations for executive team.
Business Services Coordinator
Abu Dhabi Sewerage Service
Abu Dhabi
2005.01 - 2005.12
- Developed monthly reports.
- Maintained records and documentation.
- Invoices, Maintain Water & Electricity System.
- Control Telephones Line System & Telephones Invoices.
- Cancel visa for terminated employee by using Naturalization & Residence System.
Education
Bachelor's Degree - Management Information System / Excellence
Al Ain University of Science & Technology
Al Ain, UAE 2012.01 - 2016.01
Skills
- Executive Support
- Office Management
- Strategic Coordination
- Stakeholder Management
- Government Liaison
- Project Coordination
- Calendar Meeting Management
- Report production
- Administrative Operations
- Vendor & Contract Management
- Team Coordination
- Event & Meeting Management
- Advanced scheduling
LANGUAGES
Arabic
English
Timeline
Senior Executive Assistant
etisalat
2024.09 - 2024.07
Case Manager
Department of Health - Abu Dhabi
2020.12 - 2020.12
Office Manager - CEO’s Office
Cubic Art Technologies
2013.01 - 2013.12
Bachelor's Degree - Management Information System / Excellence
Al Ain University of Science & Technology
2012.01 - 2016.01
Business Planning Coordinator and Admin Officer
ADNOC Onshore
2009.01 - 2009.12
Business Services Coordinator
Abu Dhabi Sewerage Service
2005.01 - 2005.12