DEENA KRUPA SUDIN
Dubai,United Arab Emirates
Summary
Motivated, service-oriented professional with strong interpersonal skills and hands-on customer-facing experience. Committed to delivering exceptional service, resolving issues efficiently, and fostering positive customer experiences. Adaptable team player, able to connect with diverse clients. Eager to contribute to a reputable organization and grow into leadership roles.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work history
PROPERTY CONSULTANT
RED CATS REAL ESTATE
Dubai
02.2025 - 09.2025
SALES MANAGER
SOBHA REALTY
Dubai
07.2023 - 11.2024
- Advised clients on property sales, rentals, and investments in Dubai's dynamic real estate market.
- Conducted market research, property viewings, and negotiations to close successful deals.
- Built strong client relationships through excellent service and in-depth knowledge of property trends, leading to repeat business and referrals.
- Met and exceeded monthly sales targets.
- Networking effectively with realtors and industry professionals, actively participating in briefings for new project launches, and consistently nurturing strong business relationships with clients.
- This involved gaining a deep understanding of their preferences, needs, and market dynamics to provide tailored solutions and maintain a high level of client satisfaction.
REALTOR
FOOTPRINT REAL ESTATE
Dubai
01.2022 - 06.2023
- Identify new market & introduce new products.
- Maintenance of good business relationship with the clients.
- Promote companies' product in local & international market in accordance with company policies.
- Holding exhibitions & internationally.
- Understanding the client's requirements and projecting the property as per the location, budget and other requirements.
- Doing profiling and KYC for the clients.
COMMUNITY SPECIALIST
HIGHRISE OWNERS ASSOCIATIONS MANAGEMENT (HOAM)
Dubai
01.2020 - 01.2022
- As a community specialist, I oversee the daily operations and maintenance of commercial, industrial, or residential properties.
- I am also the primary contact with the Boards of Directors.
- This active position includes coordinating and managing maintenance, housekeeping, and security activities, and ensure the facilities meet regulatory standards.
- The overall supervision of the association management personnel, inspecting the assigned communities on a weekly basis, initiating recommended repairs and replacements, assigning work orders and monitoring work, preparation for and attending board meetings.
CUSTOMER SERVICE EXECUTIVE
AGILITY LOGISTICS
Dubai
06.2018 - 12.2018
- As Customer Service Executive for Al Shaya 3 PL project in DIP My job description include release of PO/ASN, update WMS for inbound Shipments and complete the process that trigger EDI to the customer's database.
- Receive pick pack list from customer and upload to the operation team for processing the orders.
- Assist the team in monitoring the progress and update the system accordingly in PO entry.
- Communicate on mail and calls with the depts involved and the customer's representatives in day to day activities.
GUEST RELATIONS EXECUTIVE
MÖVENPICK HOTEL & SPA
Bangalore
01.2017 - 01.2018
- Company Overview: A Five Star Hotel in Bangalore City.
- As GRE for the hotel at the level of VIP customers, monitoring their bookings, proactive preparation of needs and requirements specific to the booking advise.
- Coordinating with the different departments for proper attention to the details of customer service for the guests.
- Receive & classify the guests concerns and complaints and escalate to the respective depts head to resolve it immediately.
- Report irregularities to the management and seek advise and execute them.
- Ensure the quality and standard of the hotel at the level required within the responsibilities assigned to me.
- A Five Star Hotel in Bangalore City.
Education
Two Year Diploma - Cabin Crew - Air hostess Aviation, Hospitality, Travel & Customer service
FRANKFINN COLLEGE OF AVIATION
Bachelor of Business Administration - Business Administration
GYAN VIHAR UNIVERSITY
Skills
- Strong interpersonal and communication skills
- Conflict resolution and problem-solving
- Time management and organizational abilities
- Adaptability in fast-paced environments
- Team collaboration and coordination
- Basic administrative support and data entry
- Cash handling and POS system operations
- Customer Service
- Guest Management
- Aviation & Hospitality
Languages
English
Fluent
Hindi
Fluent
Telugu
Fluent
Tamil
Fluent
Malayalam
Intermediate
Personal Information
- Date of birth: 04/19/98
- Gender: Female
- Nationality: India
- Visa status: UAE Residence Visa - Sponsored by Father
Timeline
PROPERTY CONSULTANT
RED CATS REAL ESTATE
02.2025 - 09.2025
SALES MANAGER
SOBHA REALTY
07.2023 - 11.2024
REALTOR
FOOTPRINT REAL ESTATE
01.2022 - 06.2023
COMMUNITY SPECIALIST
HIGHRISE OWNERS ASSOCIATIONS MANAGEMENT (HOAM)
01.2020 - 01.2022
CUSTOMER SERVICE EXECUTIVE
AGILITY LOGISTICS
06.2018 - 12.2018
GUEST RELATIONS EXECUTIVE
MÖVENPICK HOTEL & SPA
01.2017 - 01.2018
Bachelor of Business Administration - Business Administration
GYAN VIHAR UNIVERSITY
Two Year Diploma - Cabin Crew - Air hostess Aviation, Hospitality, Travel & Customer service
FRANKFINN COLLEGE OF AVIATION
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