Deena Laun

Established operations for supply chain and order management at new facility warehouse in Jebel Ali.

• Expedited issue resolution to minimise delays in project timelines.
• Ensured effective resource allocation with meticulous project scheduling.
• Facilitated smooth transitions between project stages for seamless progression.
• Led cross-functional teams to achieve project goals on time.
• Promoted team collaboration for more innovative solutions in projects.
• Guided the development of project objectives, established clear performance expectations.

• Managed supply chain activities for consumer business across North and Horn of Africa.
• Oversaw pharmaceutical over-the-counter business in Saudi Arabia, enhancing customer insights.
• Led customer experience initiatives for GCC and North Africa regions.
• Directed order management for key accounts, ensuring stock replenishments met targets.
• Generated supply chain reports in collaboration with commercial and financial teams.
• Facilitated regular meetings with sales, marketing, and customers to align on pricing and stock levels.
• Conducted monthly customer visits to monitor targets, stock availability, and address complaints.
• Coordinated with Saudi government to ensure proper registration and distribution of pharmaceutical products.

• Led system and operations transition from Switzerland to Dubai, overseeing training and implementation.
• Coordinated external customer training and ensured successful go-live with SAP collaboration.
• Managed order processing for key accounts in GCC and French-speaking regions, including documentation.
• Shared supply chain reports, including IBP, S&OP, and DRM, alongside sales estimates.
• Facilitated demand and supply meetings to address constraints impacting business operations.
• Conducted regular meetings with commercial teams and customers to assess targets and stock levels.
• Collaborated with MOH across various countries to enhance FOC and charity programmes.

• Served as super user for SAP ERP implementation across MENA region, including training in France.
• Managed end-to-end order processes for over 50 customers, including key accounts.
• Coordinated with supply chain, warehouse, and delivery teams to ensure on-time, in-full deliveries.
• Oversaw introduction of new product through timely meetings with marketing team.
• Prepared forecasts, S&OP, and billing estimates while liaising with relevant teams.
• Conducted regular reviews of orders and materials with supply chain to maintain delivery commitments.
• Performed customer visits and calls to strengthen relationships and address needs.

• Driving meetings with high profile customers to check their requirements and eligibility for account opening and availing bank facilities.
• AML and risk scoring assessment to discuss the outcome with the board of management including follow ups on approval.
• Account opening end to end process.
• Performing the CSR daily duties such as KYC, FATCA and personal details updates, account opening, customers claims.
• Introducing the E-BANKING tool to our customers.