DEEPA BALAKRISHNAN
Dubai,UAE
Summary
Dedicated and enthusiastic engineering professional with over 10 years of experience providing exceptional client service. Proficient in Microsoft Office software and skilled in effective communication and problem-solving. Recognized for delivering cheerful and attentive services, handling inquiries, resolving complaints, and ensuring a seamless experience for various clients. Seeking to apply my experience in engineering and customer service to a new career.Passionate about creating a positive and supportive environment for customers. Ready to bring my skills and passion to a dynamic team.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Software Engineer
Redstack Technologies
Trivandrum, India
01.2017 - 01.2022
- Company Overview: Supply Chain & Logistics Domain
- Handling supply chain and logistics projects for clients based in Australia and South Africa
Software Engineer
D+H Solutions India Pvt Ltd.
, India
01.2016 - 01.2017
- Company Overview: Finance Domain
- Worked within a team of 9 members to develop software solutions on the basis of ample financial data considering significant business dynamics of a financial institution.
Software Engineer
IBS Software Services Pvt Ltd.
XYZ
01.2014 - 01.2016
- Company Overview: Airline Domain
- Worked within a team of 53 members for RA Infra, i.e., a system integration application for All Nippon Airlines (ANA)
Education
B.Tech - Computer Science & Engineering
MG University
India 06.2008 - 04.2012
Skills
- Customer Service
- Communication
- Problem Solving
- Microsoft Office
- Time Management
- Organizational Skills
- Multitasking
- Project planning
- Policies and procedures
- Client requirements
Languages
English
Upper intermediate
Hindi
Intermediate
Malayalam
Native
Personal Details
- Total Experience: 10 years of corporate experience across diverse roles and industries.
- Current Location: Dubai, United Arab Emirates.
- Residency Status: Holding a valid UAE residency visa.
- Career Objective: Open to new career opportunities, seeking a dynamic role that leverages my skills and expertise for mutual growth.
Timeline
Software Engineer
Redstack Technologies
01.2017 - 01.2022
Software Engineer
D+H Solutions India Pvt Ltd.
01.2016 - 01.2017
Software Engineer
IBS Software Services Pvt Ltd.
01.2014 - 01.2016
B.Tech - Computer Science & Engineering
MG University
06.2008 - 04.2012
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