DEEPA BALAKRISHNAN
DUBAI,UAE
Summary
Accomplished professional with extensive expertise in customer service, communication, and problem solving. Proficient in Microsoft Office and known for exceptional organisational skills and multitasking abilities. Demonstrated success in project planning,Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
IT systems admin & Developer
Redstack Technologies
Trivandrum, India
10.2017 - 04.2022
- Company Overview : Supply Chain & Logistics Domain
- Adhered strictly to company's IT policies whilst carrying out administrative duties on the systems.
- Conducted regular system backups, minimising risk of data loss.
- Improved system performance by implementing software updates and patches.
- Delivered prompt and effective support to end users, resolving problems swiftly.
- Managed user accounts and permissions, ensuring proper access control procedures were followed.
- Installed new systems and applications to meet organisational needs.
- Assisted in planning and executing data migration tasks effectively.
Software engineer
D+H Solutions India Pvt Ltd
Trivandum, India
09.2016 - 10.2017
- Company Overview : Finance Domain
- Worked within a team of 9 members to develop software solutions on the basis of ample financial data considering significant business dynamics of a financial institution.
- Managed source codes using version control tools, ensuring easy tracking and revisions.
- Maintained detailed technical documentation-facilitated easy reference for future projects.
- Improved system performance for enhanced user experience through code optimisation.
Software engineer
IBS Software Services Pvt Ltd
Trivandrum, India
11.2014 - 09.2016
- Company Overview : Airline Domain
- Worked within a team of 53 members for RA Infra, i.e., a system integration application for All Nippon Airlines (ANA).
- Took responsibility for developing, revamping, and maintaining the company's module TKDFL(Ticketing data file processing).
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
- Contributed to the RA Infra system to ensure that it accurately integrates different information from the existing systems with Sirax while handling the required format conversions and business validations to make the data compatible with the new system.
Software engineer
ARS Traffic & Transport Technology Pvt Ltd
Trivandrum, India
10.2012 - 11.2014
- Company Overview : Transport Domain
- Worked within a team of 15 members for DRIS Infra, i.e., an ITS project implemented across the roads of European countries where the Local Display Controller examined the communication through displays at bus stops, waiting rooms, and stations.
- · Contributed to the DRIS project to ensure that it accurately processes static timetables, real-time travel information, and free text messages through Vehicle Presentation Server (VPS) and presents the information via the Display device(s) connected to the LDC.
- Developed user-friendly software by understanding client needs and technology constraints.
Education
Bachelor of Technology - Computer Science
MG University
India 06.2008 - 03.2012
Skills
- Customer Service
- Technical Support
- Communication
- Problem Solving
- Microsoft Office
- Organizational Skills
- Multitasking
- Project planning
- End user support
- Administrative support
- Remote customer support
- Troubleshooting expertise
Timeline
IT systems admin & Developer
Redstack Technologies
10.2017 - 04.2022
Software engineer
D+H Solutions India Pvt Ltd
09.2016 - 10.2017
Software engineer
IBS Software Services Pvt Ltd
11.2014 - 09.2016
Software engineer
ARS Traffic & Transport Technology Pvt Ltd
10.2012 - 11.2014
Bachelor of Technology - Computer Science
MG University
06.2008 - 03.2012
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