DEEPA BALAKRISHNAN
DUBAI,UAE
Summary
Seasoned administrative professional familiar with clerical areas, accounting procedures and records management requirements. Positive, upbeat and dependable team player with analytical, resourceful and adaptable approach to solving routine and complex problems. Looking for challenging new role with opportunity to make lasting impact.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Operations Administration Assistant
Redstack Technologies
Trivandrum, India
10.2017 - 04.2022
- Company Overview : Supply Chain & Logistics Domain
- Enhanced office efficiency by organising files and documentation.
- Handled client queries to ensure high levels of customer satisfaction.
- Scheduled appointments, fostering efficient time management within the team.
- Streamlined communication for improved team collaboration.
- Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
- Provided support during training sessions; facilitated smoother onboarding process for new employees.
- Arranged meetings for enhanced cross-departmental communication.
- Entered data accurately into company systems; maintained up-to-date records.
Software engineer
D+H Solutions India Pvt Ltd
Trivandum, India
09.2016 - 10.2017
- Company Overview : Finance Domain
- Worked within a team of 9 members to develop software solutions on the basis of ample financial data considering significant business dynamics of a financial institution.
- Managed source codes using version control tools, ensuring easy tracking and revisions.
- Maintained detailed technical documentation-facilitated easy reference for future projects.
- Improved system performance for enhanced user experience through code optimisation.
Software engineer
IBS Software Services Pvt Ltd
Trivandrum, India
11.2014 - 09.2016
- Company Overview : Airline Domain
- Worked within a team of 53 members for RA Infra, i.e., a system integration application for All Nippon Airlines (ANA).
- Took responsibility for developing, revamping, and maintaining the company's module TKDFL(Ticketing data file processing).
- Conducted rigorous testing, ensuring minimal bugs at the deployment stage.
- Contributed to the RA Infra system to ensure that it accurately integrates different information from the existing systems with Sirax while handling the required format conversions and business validations to make the data compatible with the new system.
Software engineer
ARS Traffic & Transport Technology Pvt Ltd
Trivandrum, India
10.2012 - 11.2014
- Company Overview : Transport Domain
- Worked within a team of 15 members for DRIS Infra, i.e., an ITS project implemented across the roads of European countries where the Local Display Controller examined the communication through displays at bus stops, waiting rooms, and stations.
- · Contributed to the DRIS project to ensure that it accurately processes static timetables, real-time travel information, and free text messages through Vehicle Presentation Server (VPS) and presents the information via the Display device(s) connected to the LDC.
- Developed user-friendly software by understanding client needs and technology constraints.
Education
Bachelor of Technology - Computer Science
MG University
06.2008 - 03.2012
Skills
- Social services networking
- Data recording techniques
- Emergency procedures knowledge
- Documentation handling
- Google Sheets (Advanced)
- Database Systems & Record Maintenance
- Administrative Support
- Data Cleaning, Formatting, and Quality Control
- Technical Troubleshooting & End-User Support
- Training and Guiding
- Project Coordination
- Microsoft Excel
- Secure File Handling & Access Control
- Support in Tech-Enabled Testing Environments
Timeline
Operations Administration Assistant
Redstack Technologies
10.2017 - 04.2022
Software engineer
D+H Solutions India Pvt Ltd
09.2016 - 10.2017
Software engineer
IBS Software Services Pvt Ltd
11.2014 - 09.2016
Software engineer
ARS Traffic & Transport Technology Pvt Ltd
10.2012 - 11.2014
Bachelor of Technology - Computer Science
MG University
06.2008 - 03.2012
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