DEEPA KURIAN
Dubai
Summary
Results-driven and detail-oriented professional with hands-on expertise in FRESA, CIEL, ZOHO CRM, and Microsoft Office Suite (Excel, Word, Outlook). Skilled in business operations, process improvement, data analysis, stakeholder coordination, and delivering technology-enabled solutions that enhance efficiency and operational performance. Recognised for strong analytical thinking, problem-solving abilities, and a proactive approach to managing complex tasks in fast-paced environments. Committed to driving organisational success through continuous improvement, effective collaboration, and the implementation of innovative business solutions.
Overview
29
29
years of professional experience
Work history
Shipping Manager – Customer Service & Operations
ACE EXPRESS Logistic Services LLC
Dubai
2022.08 - 2026.06
- Managed end-to-end customer shipments with air and ocean freight partners.
- Handled sea import/export cross-trade using FCL and LCL DG cargo.
- Built relationships with 30+ international freight forwarders across GLA JC Trans and WCA networks.
- Reduced shipment delays by 20% through improved tracking and documentation.
- Managed AOG shipments while meeting international regulations and customer requirements.
- Negotiated freight contracts to cut logistics costs by 10%.
- Developed and implemented SOPs and KPIs for operational efficiency and standards.
Logistics Manager
Billabong Smart Energy
Dubai
2020.11 - 2022.07
- Oversaw daily logistics, coordinating transport, inventory control, and distribution routes.
- Kept delivery schedules on track while reducing logistics costs.
- Managed logistics coordinators, warehouse staff, and drivers to meet workloads.
Exhibition Coordinator
Stalco LLC
Dubai
2010.04 - 2015.01
- Researched exhibition opportunities and coordinated booth logistics.
- Managed transportation and delivery schedules for exhibition cargo.
- Coordinated with contractors, vendors, and venue management teams.
Senior Customer Service Executive
Kuehne + Nagel
Dubai
2007.07 - 2010.03
- Implemented changes based on feedback from staff, led to a more efficient workflow.
- Conducted regular performance reviews to help staff achieve their personal development goals.
- Led regular team meetings for improved internal communication.
- Developed a comprehensive training programme for new hires, ensured consistency in service delivery.
Senior Customer Service Executive
MSC Line
Dubai
2002.11 - 2006.08
- Resolved complex queries, improved customer understanding.
- Introduced new procedures for handling complaints, increased efficiency.
- Maintained accurate records of all customer interactions in line with company policy.
- Collaborated with other departments to improve overall customer experience.
Customer Service Executive
Logistics Distribution System LLC
2001.06 - 2002.11
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Coordinated with other departments for efficient problem resolution.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Assisted in training new staff to ensure consistency in service delivery.
Shipping / Logistics Coordinator
Waterways Shipping Company
1997.01 - 1998.04
- Monitored transport costs to identify areas of potential savings.
- Oversaw efficient loading and unloading of goods which reduced damage during transit.
- Streamlined processes for better inventory management.
- Prepared accurate reports, contributing to informed decision making.
- Instituted a new filing system, improving ease of document retrieval.
- Stayed updated on regulations related to import and export activities, ensuring compliance at all times.
- Improved operational efficiency through implementing new logistics software.
Education
MBA – Master of Business Administration - Logistics & Supply Chain Management
Sunrise University
DubaiBachelor of Commerce (B.Com) - undefined
M.G. University
Kerala, IndiaSkills
- FRESA
- CIEL
- ZOHO
- MS Office (Excel, Word, Outlook)
CORE COMPETENCIES
- Logistics & Shipping Operations
- Freight Forwarding
- Air & Ocean Import/Export
- Cross Trade Operations (FCL/LCL)
- Customs Procedures & Compliance
- Shipment Tracking & Coordination
- BL / AWB Documentation
- HS Code Classification
- Key Account Management
- Contract Negotiation
- Partner & Vendor Management
- KPI & SOP Development
- Cost Optimization
- Customer Service & Issue Resolution
- MIS Reporting
- Problem Solving & Team Coordination
Timeline
Shipping Manager – Customer Service & Operations
ACE EXPRESS Logistic Services LLC
2022.08 - 2026.06
Logistics Manager
Billabong Smart Energy
2020.11 - 2022.07
Exhibition Coordinator
Stalco LLC
2010.04 - 2015.01
Senior Customer Service Executive
Kuehne + Nagel
2007.07 - 2010.03
Senior Customer Service Executive
MSC Line
2002.11 - 2006.08
Customer Service Executive
Logistics Distribution System LLC
2001.06 - 2002.11
Shipping / Logistics Coordinator
Waterways Shipping Company
1997.01 - 1998.04
Bachelor of Commerce (B.Com) - undefined
M.G. University
MBA – Master of Business Administration - Logistics & Supply Chain Management
Sunrise University