Deepa Mathew
Learning & Development Specialist
Al Quasis Dubai
Summary
Learning & Development specialist with 9+ years of experience in training & course development: delivering training, designing & writing courses, leading a team of trainers; committed to quality & self development through constant evaluation.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Training & Hygiene Officer
EMAAR Hospitality Group
UAQ
08.2021 - 05.2022
- Quickly adapted training plans for EMAAR needs, keeping timelines, budgets and desires in mind.
- Designing training programs for quality, hospitality, health and safety
- Perform internal & external hygiene audits
- Achieved HACCP certification for VIDA resorts, UAQ
- Developed effective training plans based on department needs and objectives.
- Carry out various trainings including induction, food safety, Haccp , hospitality & quality
- Analyzed team performance and identified opportunities for additional training.
- Conducts one to one training for food and beverage/ culinary peoples
- Developed individualized training plans to achieve staff readiness.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Maintain the records for compliance reports
Trainer & Auditor
ENOC Retail (Safehand Consultants)
Dubai
11.2019 - 12.2021
- Educated clients on proper use of products and hygiene systems.
- Developed effective training plans based on department needs and objectives.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from customer complaints and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues using audits & trainings
- Identified issues, analyzed information and provided solutions to problems.
- Mandated compliance to regulatory, customer and corporate standards and led and performed food safety audits.
- Performed regular inspections of retail to guarantee hygiene environment.
- Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers by training programs
Regional Training Officer
Alshaya Group
Dubai
05.2014 - 05.2016
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Wrote training manuals for employees according to strict company guidelines and municipality protocols.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Manage food safety & hospitality training compliance across brands including induction, food safety refresher,Hospitality Ace
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Training Specialist
Sharjah International Airport
Dubai
11.2013 - 04.2014
- Partnered with operations and packaging departments and verified packaging materials and finished goods met company quality and safety standards.
- Sought diversity of thought and worked to solve food safety problems, overcome challenges and innovate.
- Monitored finished packaging for appearance and food safety and recommended corrective actions and improvements.
- Explored food safety innovation in terms of technology, people, processes and systems.
- Maintained communication with quality control team members and shared safety information and training documents.
- Identified training needs and planned classes accordingly.
- Conducted food safety ,hygiene ,customer satisfaction trainings
- Developed and implemented effective lesson plans to cover necessary material.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Developed one to one training program to achieve maximum performance
Education
Masters In Microbiology - Food Sciences And Technology
Bharathiar University
Tamil Nadu 01.2004 - 03.2006
Bachelor In Microbiology - Food Sciences And Technology
Bharatiar University
Tamil Nadu 01.2001 - 04.2004
Skills
Public speaking
Timeline
Training & Hygiene Officer
EMAAR Hospitality Group
08.2021 - 05.2022
Trainer & Auditor
ENOC Retail (Safehand Consultants)
11.2019 - 12.2021
Regional Training Officer
Alshaya Group
05.2014 - 05.2016
Training Specialist
Sharjah International Airport
11.2013 - 04.2014
Masters In Microbiology - Food Sciences And Technology
Bharathiar University
01.2004 - 03.2006
Bachelor In Microbiology - Food Sciences And Technology
Bharatiar University
01.2001 - 04.2004
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