Deepa Premnath Dabole
Abu Dhabi,UAE
Summary
Accomplished professional specializing in process improvement and agile methodologies, leveraging tools such as Microsoft Office, JIRA, and Trello to boost project efficiency. Certified project manager with extensive experience as a SCRUM Master and a solid foundation in operational supervision and CRM systems. Proven track record in driving organizational success through strategic planning and effective team leadership.
Driven professional with keen aptitude for leadership and problem-solving. Demonstrates strong communication and analytical skills, combined with proactive approach to project management. Committed to driving organisational success through strategic initiatives and collaborative teamwork.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work history
Call center / Project co-ordination officer
Finance House
Abu Dhabi
09.2023 - 06.2025
- Facilitated collaboration between application developers and product managers to clarify requirements.
- Executed UAT testing and application validation, confirming successful changes.
- Provided constructive feedback and recommendations to improve application quality.
- Coordinated quality assurance activities, including bug tracking and user acceptance testing.
- Ensured project deliverables aligned with established quality standards and user requirements.
- Acted as liaison between departments and project teams, promoting effective communication throughout project lifecycle.
- Supported implementation of risk mitigation strategies within project team.
Projects Co-ordination Officer
Commercial Bank International
Dubai
07.2022 - 01.2023
- Facilitated implementation of project for COPS managers.
- Conducted User Acceptance Testing for CORE Banking project.
- Prepared and updated Business Continuity Plan documents regularly.
- Assigned roles according to Business Continuity Plan specifications.
- Tracked open items related to operational risk events and ensured timely closure.
- Coordinated with Risk teams to mitigate identified risks.
- Reviewed processes to analyse workflows and identify gaps.
- Reported errors, updating relevant managers on specific and process-related issues.
Relationship Officer / Project co-ordinator (Digital Payments)
Finance House
Abu Dhabi
10.2019 - 02.2022
- Led UAT process prior to mobile application deployment in live system.
- Reviewed processes and workflows for mobile application project.
- Optimised process flows to align with project requirements.
- Prepared Business Requirements Documents for system enhancements.
- Reported project status and risks on weekly, fortnightly, and monthly basis.
- Communicated effectively with stakeholders to ensure timely updates.
- Educated target audience on advantages of digital banking while onboarding new customers.
- Resolved complaints raised by WPS company staff in a timely manner.
Senior executive
UNISYS India Private Limited
Bangalore
03.2018 - 07.2019
- Assigned incidents to designated engineering teams, ensuring timely completion of tasks.
- Served as single point of contact for incoming incidents, facilitating efficient communication.
- Managed scheduling of engineers' availability, escalating issues when necessary.
- Collaborated with business units and engineers to meet Service Level Agreements (SLAs).
- Monitored outstanding incidents, updating logs promptly and maintaining quality standards.
- Informed key stakeholders of incident progress and maintained thorough documentation.
- Escalated incidents breaching Service Level timescales, ensuring swift restoration of targets.
Sales Coordinator
MAJID ALFUTTAIM
Dubai
01.2017 - 08.2017
- Coordinated effectively with runners and sales team to gather necessary documentation.
- Verified credit card applications for cashback and travel benefit cards.
- Conducted pre-underwriting checks to assess customer eligibility before submission.
- Compiled daily, weekly, and monthly reports for team review.
- Published daily management information system dashboard for senior management's insights.
Telesales Representative
Dubai First
Dubai
07.2014 - 04.2015
- Facilitated customer onboarding for quick cash or balance transfers.
- Coordinated with operations to resolve fund transfer issues.
- Addressed credit card transaction and payment queries efficiently.
Seller Support Associate
Amazon Development Centre
Bangalore
02.2014 - 04.2014
- Facilitated communication with UK sellers via email to address concerns.
- Assisted sellers in optimising listings for Amazon.co.uk.
- Identified seller pain points and provided solutions to improve sales performance.
Senior Associate
ANZ Banking group
Bangalore
05.2008 - 01.2014
- Liaised with stakeholders to implement amendments and address requirements promptly.
- Resolved complex matters and escalated issues to Manager when necessary.
- Drove team to meet Service Level Agreements (SLAs) while ensuring process compliance.
- Prepared various reports, including Team Reports and Monthly Input data quality assessments.
- Communicated regularly with stakeholders regarding process updates and provided Weekly Quality Reports.
- Conducted process training for new recruits and performed quality audits to maintain standards.
Customer Service Representative [CSR]
First Source
11.2006 - 05.2008
- Resolved queries regarding credit cards and bank accounts to enhance customer satisfaction.
- Built customer interest in banking services and products through effective communication.
- Logged all calls accurately in the system for proper tracking of work codes.
- Monitored call centre operations daily to ensure efficient functioning and resolved issues promptly.
Education
Bachelor of Commerce - Accountancy
Bangalore University
Skills
- Process Improvement
- Agile Methodologies
- Microsoft Office
- JIRA & Trello
- SCRUM Master
- Experience with crm systems
- Professional scrum master certification
- Operational supervision
Certification
Professional Scrum Master I (PSM I), 06/01/23, Scrum.org
References
References available upon request.
Timeline
Call center / Project co-ordination officer
Finance House
09.2023 - 06.2025
Projects Co-ordination Officer
Commercial Bank International
07.2022 - 01.2023
Relationship Officer / Project co-ordinator (Digital Payments)
Finance House
10.2019 - 02.2022
Senior executive
UNISYS India Private Limited
03.2018 - 07.2019
Sales Coordinator
MAJID ALFUTTAIM
01.2017 - 08.2017
Telesales Representative
Dubai First
07.2014 - 04.2015
Seller Support Associate
Amazon Development Centre
02.2014 - 04.2014
Senior Associate
ANZ Banking group
05.2008 - 01.2014
Customer Service Representative [CSR]
First Source
11.2006 - 05.2008
Bachelor of Commerce - Accountancy
Bangalore University
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