Summary
Overview
Work History
Education
Skills
sections.external_links.name
Certification
Languages
Personal Information
References
Timeline
Generic
Deepa Ramakrishnan

Deepa Ramakrishnan

Dubai,UAE

Summary

Highly skilled professional with expertise in technical skills, administrative support and coordination, and passenger handling and ground operations. Proficient in Microsoft Office Suite and airline systems such as ALTEA and Fly Dubai Sprint. Demonstrates effective communication, multitasking, time management, and organizational skills. Strong interpersonal abilities combined with problem-solving, critical thinking, team collaboration, leadership, professionalism, integrity, and decision-making confidence. Committed to leveraging these competencies to achieve career growth within the aviation industry.

Knowledgeable about contributing effectively to team environments, with strong communication and organizational skills. Bringing positive attitude, willingness to learn, and proactive approach to problem-solving. Ready to use and develop interpersonal, teamwork, and time-management skills in administrative role.

Overview

14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work History

Customer Service Agent

Qatar Airways
Doha, Qatar
07.2022 - 12.2022
  • Managed check-in counters and facilitated passenger boarding procedures, including handling flight delays and cancellations
  • Assisted passengers with baggage, ticketing, and special needs accommodations
  • Ensured compliance with airline policies and safety regulations

Cargo Coordinator

True Lines Logistics
Farwaniya, Kuwait
06.2013 - 02.2017
  • Oversaw import/export freight activities, including documentation, data entry, shipment tracking, and invoicing
  • Coordinated with agents and clients to ensure timely delivery of shipments

Online Support Executive

Jean & Lew Holidays / RezLive.com
Shuwaikh, Kuwait
08.2012 - 04.2013
  • Assisted clients with travel arrangements, including flight and hotel bookings, using platforms such as Tourico, Hotelbeds, and Travco
  • Provided exceptional customer service by offering tailored travel solutions

Customer Service Agent

Air India
Cochin
01.2011 - 07.2011
  • Managed passenger check-ins, baggage handling, and ticketing services
  • Delivered prompt solutions to customer inquiries and complaints

Counter Staff

Express Aviation Services & Travel Centre
Trivandrum
10.2008 - 11.2009
  • Handled ticket reservations, issuance, and customer service tasks
  • Maintained accurate records of client transactions and bookings

Education

Diploma in Airline and Airport Ground Handling - All about Airport Ground Handling

Airline Training Academy
Trivandrum, Kerala, India.
07.2007 - 08.2008

Certificate Course in Microsoft Office - MS Word, MS Power Point Etc.

ECIT
Thrissur, Kerala, India.
09.2009 - 11.2009

Higher Secondary Education - Physics, Chemistry, Mathematics, Computer Science

NSSVHSS

Secondary Education - CBSE

Salsabeel Central School
Thrissur, Kerala, India.
05.2001 - 03.2002

Bachelor of Science - Mathematics

University of Calicut

Skills

Technical Skills

  • Administrative Support & Coordination
  • Passenger Handling and Ground Operations
  • Proficiency in Microsoft Office Suite
  • Airline Systems: ALTEA, Fly Dubai Sprint
  • Effective Communication and Multitasking
  • Time Management and Organizational Skills

Soft Skills

  • Strong Interpersonal Skills
  • Problem-Solving and Critical Thinking
  • Team Collaboration and Leadership
  • Professionalism and Integrity
  • Decision-Making confidence

Certification

  • Passenger Handling Course (Q Promise)
  • Dangerous Goods Cat-09 Training
  • Aviation Security Threat Receipt Awareness
  • Fire Safety Awareness in Accommodation
  • Handling Passengers with Reduced Mobility
  • Fraud Risk Awareness and Code of Ethics Training
  • Environmental Sustainability Awareness
  • Cybersecurity Awareness and Data Protection Training

Languages

Malayalam (Fluent)
English (Fluent)
Hindi (Fluent)
Tamil (Fluent)
Arabic (Basic)

Personal Information

  • Date of birth: 11/11/85
  • Nationality: Indian
  • Marital status: Married
  • Visa status: Approved

References

References available upon request.

Timeline

Customer Service Agent

Qatar Airways
07.2022 - 12.2022

Cargo Coordinator

True Lines Logistics
06.2013 - 02.2017

Online Support Executive

Jean & Lew Holidays / RezLive.com
08.2012 - 04.2013

Customer Service Agent

Air India
01.2011 - 07.2011

Certificate Course in Microsoft Office - MS Word, MS Power Point Etc.

ECIT
09.2009 - 11.2009

Counter Staff

Express Aviation Services & Travel Centre
10.2008 - 11.2009

Diploma in Airline and Airport Ground Handling - All about Airport Ground Handling

Airline Training Academy
07.2007 - 08.2008

Secondary Education - CBSE

Salsabeel Central School
05.2001 - 03.2002

Higher Secondary Education - Physics, Chemistry, Mathematics, Computer Science

NSSVHSS

Bachelor of Science - Mathematics

University of Calicut
Deepa Ramakrishnan