DEEPA S
Dubai,UAE
Summary
Detail-oriented professional with experience in client relationship management, administration, and software development. Skilled in record management, customer service, and administrative support, with strong communication and organisational abilities. Fluent in English and Hindi, with a commitment to supporting the Embassy of India in Abu Dhabi through professional, reliable, and efficient consular and administrative assistance.
Overview
1
1
Language
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Client relationship manager
TRIO TAX CONSULTANTS
DUBAI, UNITED ARAB EMIRATES
2026.04 - Current
- Serviced high-profile accounts, reinforcing company reputation in the industry.
- Ensured optimal client experience with thorough follow-up procedures.
- Delivered tailored solutions to meet individual client needs.
- Conducted quarterly reviews, improving service delivery standards.
- Streamlined communication channels for improved customer satisfaction.
- Implemented CRM systems for optimised client management.
- Negotiated contracts to secure long-term business partnerships.
- Managed multi-channel advertising campaigns to support sales objectives.
Senior Marketing executive
YDU Outsource and Bookkeeping
Dubai, UNITED ARAB EMIRATES
2025.06 - 2026.08
- Managed client accounting records using Zoho Books, ensuring accuracy in financial entries, reconciliations, and reporting.
- Coordinated directly with the UAE Federal Tax Authority (FTA) on behalf of clients for VAT registrations, clarifications, and filing-related queries.
- Prepared and reviewed basic financial statements, VAT returns, and compliance documents in alignment with UAE taxation guidelines.
- Conducted marketing and follow-up calls to potential and existing clients, enhancing client engagement and service outreach.
- Assisted in day-to-day office clerical tasks including data entry, filing, correspondence drafting, and client appointment scheduling.
- Utilized Tally ERP (basic level) for voucher entry, ledger maintenance, and preliminary bookkeeping tasks.
- Supported senior consultants in preparing reports, maintaining client onboarding documents, and coordinating with government portals.
Social Media Content Creator
Kerala Health Department
Kerala
2019.01 - 2019.06
- Designed and implemented engaging digital campaigns to promote public health initiatives, raise awareness, and drive community engagement.
- Proficient in creating compelling content across platforms, including text, images, videos, and infographics, tailored to diverse audiences.
- Software Tools: Final Cut Pro(FCP), Adobe Photoshop, Adobe Premiere Pro, Protools.
Software Developer Intern
UST Global
Trivandrum, India
2017.09 - 2017.12
- Developed and maintained software applications, demonstrating strong attention to detail and problem-solving skills.
- Collaborated with a team of developers to design, develop, and maintain software applications, contributing to creating an AI Chatbot.
- Debugged and resolved technical issues, improving application performance and user experience.
- Participated in Agile/Scrum meetings, including daily stand-ups, sprint planning, and retrospectives.
- Assisted in the creation of technical documentation, including user manuals and system design specifications.
- Supported the testing and deployment of software solutions, ensuring quality and functionality.
- Utilized version control systems like Git to manage code repositories and ensure collaboration efficiency.
Education
Diploma - Post Production
Centre for Development of Imaging Technology
KERALA , INDIA 2018.01 - 2019.01
Bachelor Degree - Computer Science
College of Applied Science, IHRD
Kerala, India 2012.01 - 2014.01
Skills
- VAT Compliance & FTA Coordination
- Document Management & Clerical Support
- Client Communication & Follow-ups
- MS Office Applications (Excel, Word, PowerPoint)
- ZOHO Books & CRM, Basic Tally ERP
- Team Management
- Collaborative
- Effective planning
- Quick learner in technical aspects
- Quality Assurance
- Contractual understanding
- Cross-selling and upselling
PERSONAL DETAILS
Languages Known: English, Malayalam, Tamil and Hindi.
Accomplishments
- Participated in National Level IT Fest and Seminar on "Internet of Things (IoT)" conducted by DCS and CCSIT, University of Calicut in 2017.
- Presented a paper entitled "Underwater wireless optical communication" in National level IT Fest conducted by DCS and CCSIT, University of Calicut in 2017.
DECLARATION
I hereby declare that the above-furnished details are true to the best of my knowledge. If given a chance, I assure you that the best of my efforts shall be rendered.
Timeline
Client relationship manager
TRIO TAX CONSULTANTS
2026.04 - Current
Senior Marketing executive
YDU Outsource and Bookkeeping
2025.06 - 2026.08
Social Media Content Creator
Kerala Health Department
2019.01 - 2019.06
Diploma - Post Production
Centre for Development of Imaging Technology
2018.01 - 2019.01
Software Developer Intern
UST Global
2017.09 - 2017.12
Bachelor Degree - Computer Science
College of Applied Science, IHRD
2012.01 - 2014.01