Deepak Anundoo

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Provided services efficiently and with high level of accuracy.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Oversaw day-to-day operations of 120 room hotel with staff of 60+ employees.

• Acted as point of contact for vendor collaboration for contracted services.
• Implemented new training programs for administrative personnel on office operations and latest technologies.
• Completed monthly and quarterly reports for senior management.
• Drafted employee work schedules to fill coverage gaps.
• Created training modules in partnership with HR for new hires.
• Encouraged and mentored employees to boost performance and remove process inefficiencies.
• Interacted with guests by phone, email or in-person to provide information.
• Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
• Recommended strong business plans, operational decisions and financial processes to support business sustainability.
• Trained new-hires on check in checkout procedures to better service customers.
• Provided clerical support, addressing routine and special requirements.

• Represent Management during night
• Night Manager also assists Front Office Manager in all aspects of department including but not limited to operations, planning in accordance with hotel policies and procedures
• Provides leadership and support to all members of Front Office and enforces Hotels Standards of Excellence in all areas supervised.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and technology upgrades.
• Prepared over 150 guest welcome cards and room keys per day
• Reconciles over 50 guest account per day and process invoices

Worked as French Public Relation Supervisor