Deepak D'Souza
Summary
Accomplished management professional with over 20 years of experience in sales and marketing, specializing in inside sales, costing and estimation, and purchase management. Proven expertise in driving business growth for renowned international brands across the UAE. Demonstrates strong capabilities in strategic planning, customer relationship management, and operations management, leading to high productivity and successful task execution. Recognized for exceptional communication, negotiation, and problem-solving skills that consistently achieve sales targets.
Overview
22
22
years of professional experience
Work History
Sr, Sales Support Executive/Customer Service Officer
Metso
08.2019 - Current
- Retaining a key focus on business development, planning, implementing, and coordinating sales activities to achieve sales and gross profit margins.
- Handling a geographical remit of Egypt, Saudi Arabia, Sudan, Jordan, and all GCC countries.
- Extending commercial support for quotation activities in the Middle East region, and associated elements of the commercial life cycle.
- Strengthened bid win ratio.
- Driving continuous improvement, identifying inefficiencies, eliminating errors in the order-securing process, resolving issues, and upgrading spare parts by coordinating with the counterpart.
- Communicating directly with the sales team, including but not limited to the review of open quotations, following up on possible leads, and opportunities to improve margin.
- Nurturing key customer relationships and negotiating customer agreements according to annual operating plans, while successfully delivering against the customer's expectations.
- Keep records of customer interactions, process customer accounts, and file documents.
- Make sure LC documents are enhanced, proofread, and coordinated with the Treasurer and Customer to ensure a smooth process.
- Ensure customer satisfaction, and provide professional customer support.
- Working on brand development and regional expansion initiatives to increase brand recall and awareness across target client groups, and engaging in strategic alliances to grow the business.
- I have been coordinating in FSE activity with the order process, invoicing, and internal billing activity
- Prepared quotes for customers after consulting with relevant departments like finance or logistics.
- Evaluated existing processes and made recommendations to streamline operations within the department.
- Drafted letters of agreement between company and vendors or suppliers.
Sr. Sales Executive
Stanley + Tuffix
02.2018 - 08.2019
- Built and developed intimate relationships across key accounts through constant monitoring of solutions to grow and support the business.
- Planned and implemented an overall strategy involving major accounts within the product range, and created avenues for the development of potential key accounts.
- Delivered sales, account growth, and serviced all aspects of the sales plan across designated key accounts and business prospects.
- Kept records of collection and status of accounts up to date, received payments, posted respective amounts to customers' accounts, and negotiated credit extensions when necessary.
- Conducted market research to identify potential customers and competitive pricing.
- Presented products and features to customers, responded to concerns, and redirected objections.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
Purchasing Manager
Quick Electric Industrial Co
12.2002 - 02.2018
- Company Overview: Sharjah, UAE.
- Resolved conflicts and mitigated complaints, settling disputes and grievances among customers to ensure smooth operational relationships.
- Maintained the quality of service by establishing and enforcing organizational standards.
- Contributed directly to group annualized cost savings on new and existing components through negotiations and value engineering.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Achieved short- and long-term goals by securing smooth and effective company procurement operations through strategic planning, by setting priorities.
- Worked closely with the design team to ensure that the materials and services are purchased at the lowest cost from domestic and international vendors to meet the project requirements.
- Developed and implemented new procedures and policies, which significantly reduced the costs.
- Aggressively worked to achieve significant cost savings through sourcing new suppliers and negotiating with the existing ones.
- Sales of our product increased due to the initiative taken.
- Helped the sales team lower costs by introducing new suppliers from the UK, Spain, Germany, and China.
- Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
Education
B.Com -
Sikkim Board
India01.2013
Mechanical Fitter Diploma -
Board of Technical Education
India01.2011
P.U.C -
Mangalore University
India01.2009
Skills
- Sales and Marketing
- Client Development
- Channel Management
- Commercial support
- Product Design and Development
- Project Management
- Costing and Estimation
- Purchase Management
- Bid and Tender Management
- Negotiation
- Conflict resolution
- CRM software proficiency
- Effective negotiation
- Continuous improvement
Languages
English
First Language
Hindi
Proficient (C2)
C2
Malayalam
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Training
- Industrial Training in Mechanical Fitter from Board of Technical Examination, Karnataka
- ISO 9001 - Been Internal Auditor for M/s Quick Electric & Ras Power Distribution
- Certified Logistics & Supply Chain Management Professional Course
- Medic First Aid AND Fire warden -International HSE council
- Conveyor, Grinding Process training -inhouse by Metso.
Affiliations
- Medic First Aid AND Fire warden -International HSE council
- Certified Logistics & Supply Chain Management Professional Course
References
References available upon request.
Timeline
Sr, Sales Support Executive/Customer Service Officer
Metso
08.2019 - Current
Sr. Sales Executive
Stanley + Tuffix
02.2018 - 08.2019
Purchasing Manager
Quick Electric Industrial Co
12.2002 - 02.2018
B.Com -
Sikkim Board
Mechanical Fitter Diploma -
Board of Technical Education
P.U.C -
Mangalore University
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