Deepak Mani
Sharjah
Summary
Result-driven operating executive with 17+ years’ experience in Courier/Cargo, seeking a challenging position in a dynamic environment with a desire to further progress my company and fuel the growth of the organization. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
26
26
years of professional experience
Work History
Operations Manager (International)
TEAM EXPRESS SERVICES, LLC.
Dubai
07.2016 - Current
- Responsible for managing the day-to-day operational activities
- Ensuring to educate the new joining staffs about the safety policies and procedures like Professional Packing, Quality control checks at various stages of the delivery, Efficient Routing and Scheduling, Customer Feedback
- Making Reports for incoming and outgoing Shipments received in international department
- Keeping tracks and records on hold shipments
- Tracking and Monitoring for export and import shipments with respective forwarding agents
- Follow up with Freight forwarders and methods to minimize cost and enhance schedules
- Oversee the planning and execution of the processes that keep their organizations running smoothly
- Selecting best freight forwarders and methods to minimize costs and enhance schedules
- Maintain positive relationship with representatives of ARAMEX/DHL/FedEx/UPS and other shipping companies for the smooth business
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Communicates job expectations to other employees
- Plans, monitors, appraises, and reviews job contributions of others
- Enforces company policies and procedures
- Determines customer service requirements by maintaining contact with customers and visiting operational environments
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
- Maximizes customer operational performance by providing help desk resources and technical advice
- Conducting weekly meetings with team members to improve the quality of customer service & operational activities
- Visiting new & existing client’s office with respective Sales Manager for business proposals & to retain business due to service issues
- Updating the management about the operational day to day activities with suggestions
Operations Supervisor
JMBR Courier Services (Group of Companies National Printing Press and JMBR Group FZ- LLC)
Dubai
10.2015 - 01.2016
- Manage and monitor daily courier operations
- Handle cheque books of major clients such as Bank of Baroda, Commercial Bank of Dubai, Dubai Islamic Bank, Emirates Islamic Bank, Emirates NBD Bank, Habib Bank Limited, United Arab Bank etc
- Receive entry (in scan) once AWB attached
- Prepare out scan schedule for couriers and make sure the shipment count is tally with the schedule
- Coordinate with call centre team for urgent delivery as per customer request
- Ensure timely and accurate reporting of operational information and submit to Operations Manager.
Operations Manager/Branch Manager
Road Runners Express Courier Service (Br. of Road Runners Transit LLC)
Dubai
01.2014 - 09.2015
- Manage operations, customer service, sales, and accounts
- Oversee day-to-day office management tasks, ensuring that all safety regulations are adhered to
- Prepare, revise, and submit reports and budgets
- Implement quality management and other regulatory compliance strategies in line with company policy
- Monitor bookings and customer services accurately and advise clients of our services
- Proactively keep clients and fellow employees informed of any delays or issues
- Meet clients along with the sales team for business proposals
- Visit existing client’s offices when required to retain business due to service issues
- Monitor accounts related to petty cash customer billing invoices.
Customer Service Executive
Speedex Courier & Cargo (Modern Line Distribution LLC)
Dubai
08.2006 - 04.2009
- Responsible for a leading the entire team
- Handle booking and queries along with addressing handling customer complaints
- Ensure quick call response rate
- Monitor all CS mails and checking all CS files for their shipments if they have followed up
- Coordinate with CS, operations, dispatcher, Airport Hub Office for pick up, deliveries and custom clearance
- Educate customers on new customs, regulations, and requirements
- Pro-actively update customers on shipment delays and potential service failures
- Give special rates for the cash customers if required, to retain the customers to continue with us
- Follow-up with service provider for delayed pick up and deliveries of shipments through e mails and phones
- Minimise service failures, issues and keep call back commitments for internal and external customer queries
- Proactive follow up on all domestic and international consignments from the time of pick up till delivery and ensuring the shipments are delivered in the committed transit time
- Provide the full suite of customer service offerings (including booking enquiries, supply request) to accounts and cash customers in addition to customised contracted services
- Finalise and closing all the pending shipment cases within the set time period.
Customer Care Executive
The Professional Couriers (Domestic and International Courier and Cargo)
Malleswaram, Bangalore
04.2001 - 07.2006
- Handle booking and queries along with addressing handling customer complaints
- Handle front office along with back-office activities
- Always demonstrate a high level of customer service
- Pick up enquiries received from our salesperson and same coordinating with their customers
- Handle enquiries from CS functions in other state /countries related to Import /Export consignments
- 100% visits to Service failure Customers with sales staff / Managers as and when necessary to solicit feedback to improve the service provided to the customers
- Continuous follow-ups on Service Recovery Performance and monitoring for on time delivery in good condition.
Administration Assistant
Precise Installation
Malleswaram, Bangalore
01.1998 - 03.2001
- Handle telephone calls, manage office accounts and oversee other administrative activities
- Arrange meetings with Manager and clients to finalize new work projects
- In charge of all office purchases
- Handle accounts and following payment collection.
Customer Service Supervisor
TEAM EXPRESS SERVICES, LLC.
Dubai
- Responsible for leading the entire team
- Monitor all CS mails and checking all CS follow up files for their shipments if they have followed up
- Educate customers on new customs, regulations, and requirements
- Pro-actively update customers on shipment delays and potential service failures
- Visit existing client’s offices when required to retain business due to service issues.
Education
Bachelor of Arts in English -
SN Educational Research Board (SNEREB)
Diploma in Electrical Appliances -
Bangalore
Skills
- Supervision
- Motivation
- Excellence
- Work ethic
- Attention to detail
- Compliance
- Working under pressure
- Decision making
- Management
- Sales
- Performance improvement
- Leadership
- Communication
- Work environment
- Customer satisfaction
Languages
- English
- Hindi
- Tamil
- Kannada
- Malayalam
Training
- Proficiency with MS Excel, Word and PowerPoint
- Electronic Mail System and Data Base Management
- Software Speed Track and True Book
Profile
• Name : Deepak Mani
• DOB : 31/01/1977
• Marital status: Married
• Nationality : Indian
• Passport No : F8955640
• Visa Status : Employment Visa
• Driving license: Dubai
• Joining : One Month
DECLARATION
I hereby declare that all the details provided above are true to the best of my knowledge.
Timeline
Operations Manager (International)
TEAM EXPRESS SERVICES, LLC.
07.2016 - Current
Operations Supervisor
JMBR Courier Services (Group of Companies National Printing Press and JMBR Group FZ- LLC)
10.2015 - 01.2016
Operations Manager/Branch Manager
Road Runners Express Courier Service (Br. of Road Runners Transit LLC)
01.2014 - 09.2015
Customer Service Executive
Speedex Courier & Cargo (Modern Line Distribution LLC)
08.2006 - 04.2009
Customer Care Executive
The Professional Couriers (Domestic and International Courier and Cargo)
04.2001 - 07.2006
Administration Assistant
Precise Installation
01.1998 - 03.2001
Customer Service Supervisor
TEAM EXPRESS SERVICES, LLC.
Bachelor of Arts in English -
SN Educational Research Board (SNEREB)
Diploma in Electrical Appliances -
Bangalore
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