Deepak Mathew
Abu Dhabi
Summary
Results-driven Management professional with 8 years of experience in School operations, new projects, organizational development, facility management, HSE and team building within school industries. Highly adept in planning, coordinating and executing successful operational and Safety strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certification
Work History
Cluster School Operations Manager
GEMS Education
Abu Dhabi, UAE
08.2015 - Current
- Responsible for new school / site take over from projects team.
- Planning, budgeting and executing civil project which enhances the business facility.
- Heading school support department which include catering, stationery retail store, security, transport, Bus supervisor & facilities management (PPM, repair & maintenance, hygiene, cleaning)
- Leading & executing all procurement strategies.
- Designated Health and Safety Officer for the business unit, responsible for completing weekly, monthly and annual audit.
- Leading and monitoring business unit to follow all government and local authority regulations.
- Responsible for Asset and Inventory Management.
- Managing framework suppliers, third-party suppliers and contractors.
- Ensuring Customer Care and service excellence at all times.
- Responsible for marketing events and activity within school.
- Interviewing suitable candidates for support and operations departments.
- Coaching and training the team on operational standards and regulations.
- Leading & executing measurable individual performance objectives (IPO's), performance assessments and individual development plans (IDP's) for direct reports, indirect / dotted -line reports.
- Monitored and reviewed operational performance using internal system.
- Boosted company efficiency through strategic technology upgrades and process improvements.
- Initiated sustainable goals for schools within cluster.
- Achieved maximum performance in internal and external audit on administrative and HSE standards.
- Reduced operations costs and headcounts to significantly increase department profitability.
- Ensuring that school is in compliance with ADEK, ADCD, HAAD, DOT, Municipality, ADMCC, Labour department.
- Part of school SLT to ensure school achieve accreditation from BSO, HPL and IB governing bodies.
- Responsible for ADEK annual audit to be 100% complaint in HSE and Child Safe Guarding.
- Member of "We are all Police" initiative.
- Supporting to organize SLT members during parents meeting, staff engagements, PDP activity.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Led projects and analyzed data to identify opportunities for improvement.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Consistent in internal audits and kept school rated on outstanding from 2016 onwards until current year.
- Maintaining professional relationship with ADEK HSE department.
Manager Operations Standards
Tim Horton's International
Dubai
06.2014 - 08.2015
- Representing Tim Horton's on behalf of TDL.
- Ensure franchisee is running operations as per agreed standards in terms of food quality, service standard and keeping brand image as declared in business contract and 100% compliant.
- Perform Operational audits on entire UAE region restaurants as per guidelines set by TDL and support stores those who drop below 80% audit scores.
- Periodic review and discussion of audit results and visit observations with Restaurant operations team on each visit to improvise business standards.
- Responsible for profitability of existing business unit and opening of new outlets within Emirates.
- Responsible for operational standards, training and SOP of all products and procedures in market.
- Implement best practices and governance to support project audits, meet compliance requirements, government regulations and establish financial controls.
- Plan and Execute new sales strategies as per market to maintain 80% target of sales established.
- Plan & Execute marketing promotions on new product launch & offer according to business needs.
- Managing vendor to improvise standards of local sourced product and ingredients.
- Identify any risk which could affect brand and eliminate same with appropriate action with short term and long term plans.
- Resolved problems, improved operations and provided exceptional service.
- Provided staff training, effectively utilising cross-training methods to maintain highest levels of productivity.
Restaurant Operations Manager
Subway Restaurants
Muscat, Oman
06.2013 - 01.2014
- Responsible for Brand Adherence on SOP
- Conduct Audits to understand effectiveness
- F implemented action plan in operations.
- Improve operational systems, processes and policies in supp ort of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
- Lead and increase effectiveness and efficiency of Support Services (Projects, Maintenance, HR, IT and Finance department).
- Financial management, planning, systems and controls to achieve targeted EBITA and KPI.
- Management of Brand budget in coordination with Executive Director.
- Identifying new suppliers and managing vendor.
- Developing marketing strategy for Brand as per current trend
- Oversee hiring, training and payroll management, including tabulation of accrued employee benefits.
- Regular meetings with Executive Director around implementation of activity planned for market.
- Prepare weekly / monthly and annual audit
Multiple Store Manager
Costa Coffee
Manama, Bahrain
09.2011 - 10.2012
- Responsible for Brand Adherence on SOP,
- Responsible for implementation of legal requirement advised by local regulatory body .
- Meeting sales target for entire region.
- Increasing profitability of Stores within region
- Reduction and controlling Operational cost to increase profitability.
- Responsible for maintaining restaurant ambience and completing any maintenance issues observed
- Demonstrate best in retail practice within team and stores operations,
- Accountable for inventory and auditing for reducing pilferage's and wastage.
- Responsible for Training Managers, Assistant Manager, Managers on Duty and Team Members.
- Discussion on P&L with outlet managers and with Business head on month end.
- Planning and implementation for achieving sales target and Costa Check for area allocated.
- Implementation of POS system within region (Back office and Front office aspects).
- Appraisal of team in line with company standards.
- Day to day situation handling.
- Driving promotional activity allocated by franchise owners and Jawad business group.
Deputy Manager Operations
Dhathri abs
Cochin, India
09.2010 - 04.2011
- Responsible for P & L for all outlets under ABS service Division
- Multiple outlet handling by giving support for Outlet Managers / support team.
- Co-ordination with projects department for new store opening and site finalization for “Business
- Development” and for achieving Annual Operation Plans.
- Co-ordination with marketing department for ATL & BTL for supportive marketing activities and plans for achieving targets.
- Introducing Annual Maintenance Contract for equipment / Building maintenance and Transport.
- Budgeting for abs service Division at maximum profitability.
- Co-ordination with corporation staff for obtaining licenses required for outlets and also for new stores.
- Co-ordination with maintenance team for maintaining company standards regarding facilities and to avoid brake down of equipment's of outlet which may cause in low service quality promised.
- Audit of products for Discard / Expiry in shelf life / breakage s and shortage.
- Appraisal of Branch In charges and staff
- Regular analysis of staff performance by analysing utilization report and allocation of staff as per requirement.
Assistant Restaurant Manager
KFC, Yum Restaurant India
Cochin, India
07.2009 - 09.2010
- Forecasting sales for daily operations to achieve monthly targets.
- Projection of stock required for business needs, considering forecasted sales.
- Maintenance of dry and frozen storage area, following FIFO of inventory.
- Indenting and procuring of local stock required for business.
- Staff training (On the Job / Class room / Corrective training)
- Completion of LOG books and required government related forms.
- Inventory Management, Responsible for weekly and monthly inventory updating
- Meeting with government officials
- Co-ordination with Maintenance / HR / Local Vendors / Mall Management / IT department.
- Hiring of new staff and exit interview for resigned staff.
- P&L discussion with RGM, Reducing food cost and wastage to increasing profit of business.
- Conducting CMS and CER Audit for store performance.
- Petty cash Control and Bill preparation
Café Manager
Café Coffee Day
Cochin, India
08.2006 - 03.2009
- Forecasting sales for daily operations to achieve monthly targets.
- Projection of stock required for business needs, considering forecasted sales.
- Maintenance of dry and frozen storage area, following FIFO of inventory.
- Indenting and procuring of local stock required for business.
- Staff training (On the Job / Class room / Corrective training)
- Completion of LOG books and required government related forms.
- Inventory Management, Responsible for weekly and monthly inventory updating
- Meeting with government officials (Health & Food Inspector / Corporation staff)
- Co-ordination with Maintenance / HR / Local Vendors / Mall Management / IT department.
- Hiring of new staff and exit interview for resigned staff.
- P&L discussion with RGM, reducing food cost and wastage for increasing profit of business.
- Conducting CMS and CER Audit for store performance.
- Petty cash Control and Bill preparation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
NEBOSH International General Certificate in HSE - HSE
Green World Safety & Security Consultancies LLC
Abu Dhabi 06.2021 - 06.2021
Certified OSHAD-SF - The Abu Dhabi Occupational HSE Practitioner
ADVETI
UAE 04.2021 - 04.2021
Three Year Diploma In Hotel Management And Catering Tecnology - Hotel Management and Catering Technology
Oriental School of Hotel Management And Catering Technology
Kerala 06.2003 - 06.2006
Skills
- Consistently attaining targets in all areas of organization
- Analytical & Problem- Solving technique
- Budgeting & Cost control within organization and supplier management
- Audit preparation, observation, analysis & corrective action
- Project & Contract management
- Certified - Health & Safety Manager
- Maintenance planning
- Risk Analysis, risk management & Crisis Management
- Building maintenance management & Facilities inspections
- Renovation planning and implementation
- Student safety and safe guarding
- NEBOSH
- IOSH
- OSHAD
- First Aid Certified
Languages
English
Fluent
Hindi
Fluent
Arabic
Elementary
Malayalam
Fluent
Tamil
Advanced
Certification
Member of We all are Police Imitative in Abu Dhabi Police.
Certified OSHAD-SF (HSE Requirement by AUH – United Arab Emirates) Certified by Educare on – Fire Evacuation, First Aid, HSE & Safeguarding.
Successful completion of Tim Horton Owners Training
Participated World Record at GEMS Cambridge International School.
Timeline
NEBOSH International General Certificate in HSE - HSE
Green World Safety & Security Consultancies LLC
06.2021 - 06.2021
Certified OSHAD-SF - The Abu Dhabi Occupational HSE Practitioner
ADVETI
04.2021 - 04.2021
Cluster School Operations Manager
GEMS Education
08.2015 - Current
Manager Operations Standards
Tim Horton's International
06.2014 - 08.2015
Restaurant Operations Manager
Subway Restaurants
06.2013 - 01.2014
Multiple Store Manager
Costa Coffee
09.2011 - 10.2012
Deputy Manager Operations
Dhathri abs
09.2010 - 04.2011
Assistant Restaurant Manager
KFC, Yum Restaurant India
07.2009 - 09.2010
Café Manager
Café Coffee Day
08.2006 - 03.2009
Three Year Diploma In Hotel Management And Catering Tecnology - Hotel Management and Catering Technology
Oriental School of Hotel Management And Catering Technology
06.2003 - 06.2006
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