Adventures
Deepak Sharma
Waiter
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Bar Waiter
The Cheesecake Factory
Dubai
2012.11 - Current
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Assisted with bartending duties during high-volume shifts.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Banquet Waiter
Hyatt Regency
Kathmandu
2010.02 - 2012.05
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged linens and table settings according to seating plan and event theme.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained flexible work schedule to meet event needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Prepared specialty desserts for customers for special occasions.
Education
High School - Hotel Management
Brilliant Multiple College
Kathmandu, Nepal 2009.03 - 2011.11
C - Computer Networking
Skill Development Computer
Butwal, Nepal 2012.06 - 2012.10
Skills
Food station setup
Guest relations management
Bartending prowess
Order accuracy
Beverage expertise
POS system expertise
Guest seating arrangements
Wine service
Menu presentation
Banquet coordination
Cash handling
Certification
[Voluntary Member] [Kathmandu, Nepal], [ECAN]
Interests
Listening music
Sports- Table tennis, Cricket
Declaration
I hereby declare that the contents of my resume are accurate to the best of my knowledge and verify their authenticity.
Timeline
[Designated Trainer] [Waiter], [The Cheesecake Factory]
2014-04
Bar Waiter
The Cheesecake Factory
2012.11 - Current
C - Computer Networking
Skill Development Computer
2012.06 - 2012.10
[Voluntary Member] [Kathmandu, Nepal], [ECAN]
2011-12
Banquet Waiter
Hyatt Regency
2010.02 - 2012.05
High School - Hotel Management
Brilliant Multiple College
2009.03 - 2011.11