Deepak Singh
Dubai ,UAE
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Manager
Absolute Barbecues
Dubai, UAE
2020.04 - Current
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Analysed data and identified opportunities to minimise operating costs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Led team changes and organisational restructures to boost productivity.
- Reduced staff turnover by building positive company culture.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned and managed resources and budget to support and deliver objectives.
Service supervisor
Biryaniwala & Co
Dubai , UAE
2018.01 - 2020.02
- Supported departmental budget governance for expenditures, materials and labour.
- Resolved complex issues with strong analysis and investigations.
- Implemented new policies to reach regulatory compliance.
- Produced tailored reporting and Business Intelligence data visualisations.
Team leader
Fanny bar & lounge Bangalore India
Bnagalore, india
2014.07 - 2015.12
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Recruited, trained and developed 35 team members.
- Coached team members through new or difficult workflows.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Hotel butler
Sayaji Hotels Pune India
Pune, India
2010.01 - 2012.12
- Liaised with management to establish and complete priority cleaning jobs.
- Delivered professional, friendly service across customer-facing tasks.
- Budgeted for cleaning staff and resource requirements.
- Mopped and swept hard flooring to maintain cleanliness.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Stored and disposed of cleaning products and chemicals safely.
Education
Diploma - Hospetality
Food Craft Insitute
Dehradun India 2009.06 - 2010.06
Diploma - Hardware & Networking
Escole Computer & Education
Jawalapure,Haridwar India 2005.03 - 2006.03
High School Diploma - Arts
HNB
Haridwar Uttrakahand Indian 2003.01 - 2004.01
Associate of Arts - Hindi
HNB
Haridwar Uttarakhand 2020.10 - 2021.10
Skills
- Employee performance evaluation
- Resource allocation
- Monitoring deadlines
- Vendor relationship management
- Inventory monitoring
- Safety protocols
- Team building
- Problem-solving
Languages
Hindi
Native
English
Fluent
Timeline
Associate of Arts - Hindi
HNB
2020.10 - 2021.10
Manager
Absolute Barbecues
2020.04 - Current
Service supervisor
Biryaniwala & Co
2018.01 - 2020.02
Team leader
Fanny bar & lounge Bangalore India
2014.07 - 2015.12
Hotel butler
Sayaji Hotels Pune India
2010.01 - 2012.12
Diploma - Hospetality
Food Craft Insitute
2009.06 - 2010.06
Diploma - Hardware & Networking
Escole Computer & Education
2005.03 - 2006.03
High School Diploma - Arts
HNB
2003.01 - 2004.01