DEEPANSHU NARANG
DUBAI
Summary
Offering strong interpersonal skills and aptitude for fast-paced environments, eager to develop in customer-focused role. Brings ability to quickly learn new systems and adapt to dynamic situations. Ready to use and develop communication and problem-solving skills in Tele caller role.
Overview
2
2
years of professional experience
Work History
Tele Caller and Chat Support Executive
Techsands Information Technology
01.2024 - 04.2025
- Managed inbound and outbound calls to ensure customer satisfaction.
- Resolved customer complaints efficiently, enhancing service quality.
- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Made average of 150-200 outbound and inbound calls per day.
- Attained maximum in sales targets on monthly basis , depends upon the data provided by the company by doing first time deposits (FTD)
- Conducted outbound calls to gather customer feedback and enhance service quality.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction.
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
- Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Tele Caller & Chat Process Executive
JOGOSOFT INFORMATION TECHNOLOGY
08.2023 - 01.2024
- Handling inbound and outbound calls for customer queries
- Engaging customers via chat support to resolve issues efficiently
- Providing information about gaming platforms, offers, and promotions
- Managed customer inquiries effectively, ensuring a high level of service quality and satisfaction.
- Implemented feedback from supervisors to enhance personal performance and call effectiveness.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Identified opportunities for upselling during calls, resulting in increased revenue generation for the company.
- Developed extensive knowledge of products and services to better assist customers.
- Attained 10 LAKHS sales targets on monthly basis.
Tele Caller and Chat Support Executive
Itonix Pvt Ltd
05.2023 - 08.2023
- Maintained accurate records of interactions in CRM system for tracking purposes.
- Adapted to various customer needs, providing tailored solutions during each interaction.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Enhanced company reputation for excellent service through polite and professional interactions with clients.
- Collaborated with internal departments to resolve complex issues, ensuring a seamless experience for the customer.
Education
12TH GRADE -
NATIONAL INSTITUTE OF OPEN LEARNING
India03-2020
10TH GRADE -
OPEN SCHOOL OF LEARNING
India03-2018
Skills
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving abilities
- Experience in chat support and Telecalling
- Ability to handle multiple queries efficiently
- Familiar with iGaming platforms and operations
- Goal oriented
- Call center experience
- CRM software proficiency
- Problem-solving skills
- Customer communications
- Answering questions
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Punjabi
Upper intermediate (B2)
Timeline
Tele Caller and Chat Support Executive
Techsands Information Technology
01.2024 - 04.2025
Tele Caller & Chat Process Executive
JOGOSOFT INFORMATION TECHNOLOGY
08.2023 - 01.2024
Tele Caller and Chat Support Executive
Itonix Pvt Ltd
05.2023 - 08.2023
12TH GRADE -
NATIONAL INSTITUTE OF OPEN LEARNING
10TH GRADE -
OPEN SCHOOL OF LEARNING
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