Deepika Khajuria
Dubai
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Business Administration
Inspirisys Solutions DMCC
Dubai , UAE
2013.03 - Current
- Overseeing and supporting all administrative duties in the office and ensure that office is operating smoothly
- Preparing letters and other business documentation.
- Processing invoices and purchase orders, keeping comprehensive records
- Answered inbound and outbound enquiries via phone and email.
- Supported viable leads database by completing data cleansing.
- Keeping Record of daily Bank activities, Bank Balances, Managing Cash & Bank Books
- Processing visas on DMCC portal and coordinating with PRO for LLC Visas for 50 to 100 employees and consultants
- Updating and managing the employees medical insurance- Additions and deletions
- Maintaining, reviewing & processing payroll for 100 (employees and consultants) to ensure timely and accurate payroll transactions including salaries, benefits, garnishments, and other deductions. Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to payroll
- Keeping employee records up to date, entering co-workers information into internal system.
- Monitored stationery and office equipment stock levels, ordering more as necessary.
- Working as an Accounts Receivable Specialist & Managing the portfolio of 2.5 M AED
- Coordination & Arranging travel accommodations, tickets and hotel booking for new joiners & visitors
- Ensuring prompt resolution of employee grievances to maintain cordial relations between employees and senior management.
Account Receivable Specialist
Genpact
Gurugram , India
2011.08 - 2013.01
- Working as an Accounts Receivable Specialist
- Accountable for Managing the portfolio of 200 M USD.
- Completely trained on SAP for Cash Application and Collection activities
- Reporting included pulling SOX reports from SAP, Balance Sheet Reconciliations & KPI and CPI reporting directly to the Director’s of AstraZeneca
- Directly reported to the Client from August 2011 till November 2011
- Successfully transitioned Collection for AstraZeneca North America in December 2011.
- Received VOC from the customer during the pilot phase ( 5th Dec 2011 till 20th January 2012)
- Handled two profiles for Cash Application / Reporting and Collections at the same time.
- Subject Matter Expert for North America Team
Account Receivable Analyst
Genpact
Gurugram , India
2009.09 - 2011.07
- Working as an Accounts Receivable Analyst
- Accountable for Managing the portfolio of 2.5 M USD.
- Maintained the Past Due at 20%
- Managing Disputes with the help of customer services and plants
- Responsible for customer account cleanups, offsets & write offs.
- Working closely with the Cash Applicator to resolve the Un-Applied Cash
- Updating of Process Knowledge SOPs
- Sound ability to meet deadlines and cutoffs.
- Training & mentoring new associates thereby helping colleagues to achieve their targets.
- Handling customers for Canada, North America, Mexico and parts of South America.
- Training Invensys New Hires on C-Power
Process Associate
GE Money Servicing
Gurugram , India
2006.08 - 2009.09
- Joined GE Money as a Process Associate
- Promoted as a Process Developer on 01 March 2009
- Attending supervisor calls
- Attending incoming and outgoing customer query calls and resolving the same.
- Quality auditing of the lead calls before sending them to the clients.
- Monitoring new hires and assisting them in their assigned roles.
- Reporting and data handling for the team and managing the team in the absence of the immediate superior
Education
Bachelor of Arts - Engish
Garhwal University
IndiaSkills
- Office supply management
- Customer support
- Deadline management
- Microsoft Office
- Business administration
- AR/AP processes
- Payroll processing
- Administrative support
- Database maintenance
Accomplishments
- Lean trained, tested and certified
- Certified as C-Power Process Trainer in September 2010.
- Certified as Order To Cash Process Trainer in November 2010.
- Honored with great comments by the leadership on conducting OTC session in GSK
- Honored with “Customer Silver Award” in Q4 (Jan – March 2011)
- Honored with Star Entraineur in Q2,2011
Timeline
Business Administration
Inspirisys Solutions DMCC
2013.03 - Current
Account Receivable Specialist
Genpact
2011.08 - 2013.01
Account Receivable Analyst
Genpact
2009.09 - 2011.07
Process Associate
GE Money Servicing
2006.08 - 2009.09
Bachelor of Arts - Engish
Garhwal University
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