Deepikalakshmi Senthil Raja
Al Shamkhah,UAE
Summary
Dedicated early childhood educator with a strong focus on creating engaging and inclusive learning environments for children aged 3-5. Skilled in classroom setup, lesson plan design, and activity planning, including story timelines and art & craft projects. Demonstrates effective communication across various platforms and excels in time management and multitasking with high accuracy. Passionate about fostering a warm atmosphere that encourages creativity and learning.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Customer Service Executive
Lycatel Pvt Ltd
Chennai
01.2021 - 01.2022
- Understanding customer needs and replying through calls
- UK Voice Customer Voice specialist
- Answering inbound calls and resolving queries on time
Senior Customer Service Executive
Teleperformance
Chennai
01.2017 - 01.2020
- Resolved client complaints effectively, escalating when necessary
- Warmly greeted customers with positive telephone etiquette
- Updated account information for data accuracy
- Improved company customer service rating by 100%
- Supported team members and acted as substitute lead during absences
- Prepared weekly production and quality reports
Customer Service Executive
Sutherland Global
Chennai
01.2015 - 01.2017
- Handled customer issues via chat, email, and calls
- Processed payments (retail and cards)
- Mentored team members and motivated them to achieve targets
- Prepared daily production reports for internal and client teams
- Organized workflow and ensured appropriate staffing
Education
Bachelor of Business Administration -
All India Institute of Technology and Management
Chennai 01.2014 - 01.2017
Skills
- Classroom setup & material preparations (learning corners, visual charts)
- Designed lesson plans and creative activities to engage learners
- Activity planning assistance (story timeline, art & craft)
- Passionate about fostering a warm, inclusive environment for 3-5 years old
- Effective communication across calls, emails, and chats
- Patience, creativity and energetic attitude
- Time management and multitasking with high accuracy
Certification
- Certification in Teaching Assistance Fundamentals – 2025
- Online Instructor – Craft & Communication (Freelance / Part-time).
DECLARATION
I hereby declare that the above information furnished is true and fair to the best of my knowledge. Place: Abu Dhabi Signature: Deepikalakshmi S
Timeline
Senior Customer Service Executive
Lycatel Pvt Ltd
01.2021 - 01.2022
Senior Customer Service Executive
Teleperformance
01.2017 - 01.2020
Customer Service Executive
Sutherland Global
01.2015 - 01.2017
Bachelor of Business Administration -
All India Institute of Technology and Management
01.2014 - 01.2017