Deep Prakash Kandwal
Hospitality Manager
Bur Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Sports Bar Manager
Hunters sports lounge in Rolla suites hotel (J5)
Rolla Street , Bur Dubai
06.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Hotel General Manager
Hotel Center point
Roorkee, Uttarakhand
03.2010 - 07.2014
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Increased customer service ratings through personable service.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Hotel Operations Manager
Hotel Royal Vrindavan
Haridwar, Uttarakhand
06.2016 - 07.2019
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Implemented successful strategies to increase customer satisfaction.
Indian Club Manager
Zain international Hotel
Deira ,Dubai
05.2014 - 05.2016
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Club Manager
Mr. Suresh Diwani's Dawat Group
Deira, Bur Dubai
04.2005 - 02.2010
- Planned, organized, and coordinated special events and celebrations.
- Recruited, hired, and trained to develop high-performing staff.
- Increased staff performance and engagement via motivational leadership.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Implemented policies and procedures to improve club operations and standards.
- Created and maintained relationships with key investors, partners and clients.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Coordinated with other entertainment venues to create joint promotional events.
Hospitality Waiter
Hotel Bristol*****
Gurgaon , Delhi
07.2003 - 02.2005
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
Education
Master Of Business Administration - Finance
Allahabad University
Allahabad 04.2012 - 04.2014
Bachelor Of Science - Geology Chemistry
CCS University
Saharanpur 04.1996 - 04.1999
Hotel Management - Catering &culinary And Hospitality Science
Government Institute of Hotel Management
Dehradun 04.2001 - 05.2003
Skills
Proficiency in hospitality systems
Satisfaction scoring systems
Quality improvement leadership
Employee rewards and motivation
Customer service expert
New hire training
Strategic planning and analysis
Marketing
Detail-driven
Guest experiences
Timeline
Sports Bar Manager
Hunters sports lounge in Rolla suites hotel (J5)
06.2022 - Current
Hotel Operations Manager
Hotel Royal Vrindavan
06.2016 - 07.2019
Indian Club Manager
Zain international Hotel
05.2014 - 05.2016
Master Of Business Administration - Finance
Allahabad University
04.2012 - 04.2014
Hotel General Manager
Hotel Center point
03.2010 - 07.2014
Club Manager
Mr. Suresh Diwani's Dawat Group
04.2005 - 02.2010
Hospitality Waiter
Hotel Bristol*****
07.2003 - 02.2005
Hotel Management - Catering &culinary And Hospitality Science
Government Institute of Hotel Management
04.2001 - 05.2003
Bachelor Of Science - Geology Chemistry
CCS University
04.1996 - 04.1999