Deepthi Surendran
Al quoz,United Arab Emirates
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Organised and dependable SOC Analyst with 2 years of experience. Successful at managing multiple customers with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
SOC analyst
Paramount Computer Systems FZ LLC
DIC, UAE
11.2021 - Current
- Monitoring security systems via security information and event management (SIEM) systems. Monitoring Dashboards, Alerts and Reports for potential security incidents.
- Reviewing and analyzing security logs and alerts to identify potential security incidents
- Investigating and analyzing security incidents to determine the cause and impact
- Documenting and reporting on security incidents and investigations
- Keeping up to date with new security threats and vulnerabilities to ensure the organization's
systems are protected - Continuously updating their knowledge of the latest security technologies and best
practices - Perform 24*7 live event monitoring to identify possible security incidents
- Monitor the SOC e-mail account for new incidents and answer the calls received on SOC hotline
- Assign an incident category and support a Security Analyst in reporting the incident
Helpdesk analyst
Paramount Computer Systems FZ LLC
DIC, UAE
03.2018 - 11.2021
- Gathers and analyzes information about the Customers issue and determines the best way to resolve their problem
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Assign Support Engineers for troubleshooting customers issue and make sure that issue is resolved within SLA
- Sending Monthly reports to all clients
Administrative executive
Paramount Computer Systems FZ LLC
DIC, UAE
12.2016 - 11.2021
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Partnered with management to implement processes and complete special projects.
- Kept master corporate calendars updated with accurate information for smooth executive planning.
- Drafted contracts and purchase orders for team.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Organised filing system for important and confidential office documents.
- Booked meeting rooms, travel and dining arrangements to facilitate business events.
- Organised meetings and events guaranteeing professional results.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Scheduled meetings, conferences and appointments.
- Organised travel, hotel and transport bookings for staff and clients, distributing tickets and information for smooth travel arrangements.
- Booked flights and hotels for domestic and international meetings.
- Greeted and checked in visitors for smooth, professional reception support.
Education
Master of Technology - IT
Annamalai University
India 03.2008 - 03.2010
Bachelor of Technology - Biotechnology
Manglore University
India 03.2003 - 03.2006
Skills
- Vulnerability analysis
- Communication skills
- Problem-solving
- Customer-focused
- Time management
Languages
English
Fluent
Malayalam
Fluent
Affiliations
- Travelling
Certification
Blue Team L1 Certification
Comptia Security Plus
Azure Administration
Knowledge in Siem Tools
Securonix,Rapid 7,Qradar,LogRhythm,Cybereason & Microsoft Sentinel
References
References available upon request.
Timeline
SOC analyst
Paramount Computer Systems FZ LLC
11.2021 - Current
Helpdesk analyst
Paramount Computer Systems FZ LLC
03.2018 - 11.2021
Administrative executive
Paramount Computer Systems FZ LLC
12.2016 - 11.2021
Master of Technology - IT
Annamalai University
03.2008 - 03.2010
Bachelor of Technology - Biotechnology
Manglore University
03.2003 - 03.2006
Blue Team L1 Certification
Comptia Security Plus
Azure Administration
Knowledge in Siem Tools
Securonix,Rapid 7,Qradar,LogRhythm,Cybereason & Microsoft Sentinel
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