Micros
Deepu Suresh
Food And Beverage Supervisor
7,Fujairah
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Food and Beverage management and extensive experience in food service. Committed to enhancing customer experiences . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Food and Beverage Supervisor
Fujairah Rotana Resorts
Fujairah
04.2018 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- motivated staff to achieve challenging objectives in fast-paced culinary environments.
Waiter
Al Ain Rotana
07.2010 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- .
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Team Leader
Al Ain Rotana
Al Ain
02.2012 - 03.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Preparing and compiling various reports pertaining to process, and productivity
- Enhancing customer satisfaction matrices through ensuring adherence to service quality standards.
- Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service standards .
- Taken key decisions in the absence of the manager.
- Developed the standard operating procedures and training manual for the restaurant along with the manager.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Bachelor in Hotel Management - Hospitality And Tourism.
Bangalore University
Bengaluru, Karnataka,India. 03.2006 - 04.2009
Skills
Staff supervision
Inventory controls
High-volume dining
Problem-Solving
On job Training
Wine and spirits training
Opera
Excel
Software
Opera
Sky Jana
Timeline
Food and Beverage Supervisor
Fujairah Rotana Resorts
04.2018 - Current
Team Leader
Al Ain Rotana
02.2012 - 03.2018
Waiter
Al Ain Rotana
07.2010 - 02.2022
Bachelor in Hotel Management - Hospitality And Tourism.
Bangalore University
03.2006 - 04.2009