Deewan Singh
Senior Waiter
Dubai
Summary
To make a successful career in the field of Hospitality Industry through continuous learning from the market leaders.
My short-term goal is to get a job in required company where I can utilize my skills and improve my career path and my
long term goal is to be in respectable position in the company
Overview
7
7
years of professional experience
Work History
Senior waiter
Studio M Arabian Plaza, by Millennium
11.2023 - Current
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Inspected dishes and utensils for cleanliness.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
waiter
Royal Biryani Fine Dine Restaurant
03.2021 - 05.2023
- Greeting and seating customer
- Taking orders from customers and entering them into the computer system
- Serving food and beverage to the customer
- Answering question about menu items and making recommendation
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
waiter
Azure Hospitality
03.2018 - 07.2019
- Greeting and seating customer
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Guest Service Assistant
The Fern Hotel
03.2018 - 07.2019
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
- Managed reservation system updates accurately, preventing double bookings or other discrepancies.
Education
Diploma in Hotel Management - Food And Beverage
Amarapali Group of Institute Haldwani
India, Uttarakhand 04.2001 -
Bachelor of Arts - Social Sciences
Kumaun University
India, Nainital 04.2001 -
Skills
Knowledge of hygiene and sanitation procedures
Strong multitasking
High-volume dining
Quality Control
Cash Handling
Communication skills
Attention to details
Excellent customer service
Order Accuracy
Knwoledge in Micros system
Accomplishments
- Had achieved best grooming of the month in college level 1
- Certified by district for best in culinary arts
- Certified twice for best employee of the month by VITS Hotels & Apartments
Languages
Hindi (Mother tongue)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Software
Future log
Timeline
Senior waiter
Studio M Arabian Plaza, by Millennium
11.2023 - Current
waiter
Royal Biryani Fine Dine Restaurant
03.2021 - 05.2023
Guest Service Assistant
The Fern Hotel
03.2018 - 07.2019
waiter
Azure Hospitality
03.2018 - 07.2019
Diploma in Hotel Management - Food And Beverage
Amarapali Group of Institute Haldwani
04.2001 -
Bachelor of Arts - Social Sciences
Kumaun University
04.2001 -