Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Timeline
Generic
Deewan Singh

Deewan Singh

Senior Waiter
Dubai

Summary

To make a successful career in the field of Hospitality Industry through continuous learning from the market leaders.
My short-term goal is to get a job in required company where I can utilize my skills and improve my career path and my
long term goal is to be in respectable position in the company

Overview

7
7
years of professional experience

Work History

Senior waiter

Studio M Arabian Plaza, by Millennium
11.2023 - Current
  • Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Increased repeat business with personalized recommendations for menu items and daily specials.
  • Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
  • Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Inspected dishes and utensils for cleanliness.
  • Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.

waiter

Royal Biryani Fine Dine Restaurant
03.2021 - 05.2023
  • Greeting and seating customer
  • Taking orders from customers and entering them into the computer system
  • Serving food and beverage to the customer
  • Answering question about menu items and making recommendation
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

waiter

Azure Hospitality
03.2018 - 07.2019
  • Greeting and seating customer
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Guest Service Assistant

The Fern Hotel
03.2018 - 07.2019
  • Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
  • Communicated effectively with team members to guarantee smooth operations during high-volume periods.
  • Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
  • Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
  • Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
  • Managed reservation system updates accurately, preventing double bookings or other discrepancies.

Education

Diploma in Hotel Management - Food And Beverage

Amarapali Group of Institute Haldwani
India, Uttarakhand
04.2001 -

Bachelor of Arts - Social Sciences

Kumaun University
India, Nainital
04.2001 -

Skills

Knowledge of hygiene and sanitation procedures

Accomplishments

  • Had achieved best grooming of the month in college level 1
  • Certified by district for best in culinary arts
  • Certified twice for best employee of the month by VITS Hotels & Apartments

Languages

Hindi (Mother tongue)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Software

Future log

Timeline

Senior waiter

Studio M Arabian Plaza, by Millennium
11.2023 - Current

waiter

Royal Biryani Fine Dine Restaurant
03.2021 - 05.2023

Guest Service Assistant

The Fern Hotel
03.2018 - 07.2019

waiter

Azure Hospitality
03.2018 - 07.2019

Diploma in Hotel Management - Food And Beverage

Amarapali Group of Institute Haldwani
04.2001 -

Bachelor of Arts - Social Sciences

Kumaun University
04.2001 -

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Deewan SinghSenior Waiter