Stefany Beraha
Abu Dhabi,United Arab Emirates
Summary
A versatile professional in accomplished Sales, Customer Service and Aviation industry both in Latin America and the Middle East. Experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving eficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Bilingual in Spanish and
English. Expertise in retail, hospitality and operations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Cabin Crew Member
Etihad Airways
Abu Dhabi, UAE
12.2021 - Current
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked personnel for proper uniforms and safety equipment.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Healthcare Customer Service Representative.
Emirates Specialty Hospital
Dubai Healthcare City - Dubai, UAE
08.2020 - 09.2021
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Supported accounts receivable operations within assigned functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environment.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Facilitated inter-departmental communication to effectively provide customer support.
Cabin Crew Member
Emirates Airline
Dubai, UAE
07.2019 - 08.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensure safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Travel Agent
Hard Rock Hotel Panama
Panama City, Panama
01.2017 - 11.2018
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Education
Bachelor of Science - Bachelor’s Degree in Maritime Management
Universidad Interamericana De Panama
Panama City 01.2016 - Current
Diploma - Aviation Security Management
Edith Cowan University
Australia 01.2021 - Current
Skills
-Customer Service -Sales & Marketing Strategies -Conflict/Complaint Resolution -Front-End Operations -Team Development
Relationship Management
Safety standards and protocols
Hospitality service expertise
Verbal and written communication
Aviation regulations
Airline Operations
Additional Information
Nationality: Panamanian
Age: 27 years old
Marital status: single
Timeline
Cabin Crew Member
Etihad Airways
12.2021 - Current
Diploma - Aviation Security Management
Edith Cowan University
01.2021 - Current
Healthcare Customer Service Representative.
Emirates Specialty Hospital
08.2020 - 09.2021
Cabin Crew Member
Emirates Airline
07.2019 - 08.2020
Travel Agent
Hard Rock Hotel Panama
01.2017 - 11.2018
Bachelor of Science - Bachelor’s Degree in Maritime Management
Universidad Interamericana De Panama
01.2016 - Current