CHRISTIAN DEFFO

• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Provided customers with price information and handled financial transactions.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Provide expert guidance to client on property purchase, sales, and investment leading to a 25% increase in client satisfaction.
• Offered bespot advise on property valued based on current market estimates
• Conduct comprehensive market analysis to inform client about pricing and strategies of investment opportunities.
• Monitored property market trends to accurately anticipate and meet client demand.

• Conducted in-depth presentation, site tours, and project briefings for new and ongoing developments, highlighting key features, amenities, and return on investment potential.
• Have deep knowledge of all ongoing and upcoming projects, including floor plan, pricing, amenities, handover timeline and ROI.
• Conduct presentations, vitual or on-site tours, and explain investment benefits.
• Build relationships strong enough to drive repeat business snd client referrals, which are critical in real estate.
• Stay updated on market trends, competitor projects, pricing shifts, and legal updates to advise clients accurately.
• Act as the main point of contact to resolve client issues, respond to queries, and coordinate with internal departments ( Legal, finance, handover)
• Use CRM tools to track leads, manage follow-ups, and ensure timely client communication.
• Provide briefings, product knowledge for brokers ( local and international), building lasting relationships to create interest in Mira Developemnt projects.
• Identify potential buyers and build long-term relationships through trust, follow-up, and client focused communication.

. Identify and developed new business and opportunities in the short-term rental and vacation home segment across key areas in Dubai.

. Build strategic partnerships with properties owners, land lords, and real estate agencies to expand the company's inventory of furnished rental units.

. Negotiated and close exclusive management agreements with high- value property inventors and individual landlord.

. Participated in property viewings and client meetings to explain rental yield, occupancy performance, ROI potential.

. Managed and natured a pipeline of leads from inquiry to onboarding, ensuring timely follow-up and professional engagement.

. Contribute to monthly revenue growth by consistenly achieving and exceeding unit acquisation and operational standards.

• Advised clients on investing in off plan properties across Dubai's major upcoming developments, including payment plan, projects timelines, and capital appreciation.
• Conducted presentations and consultations to educate clients on the benefits, and process of off-plan purchases.
• Maintained up-to-date knowledge of all developers and their project offerings, launches, and availability.
• Assist client with unit selection, Expression of Interest, reservation forms, and coordination of sales and SPA.
• Follow-up with leads generated from digital campaigns, property portals, and events, converting prospects into qualified buyers.
• Worked closely with Developer sales teams to secure allocations and stay informed on project updates and availability.
• Manage Client portfolios and offered invesment strategies tailored to rental income, short-term flipping, and long-term capital growth.