Deki Choden
Dubai
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 3 years of guest service experience in hospitality industry.
Overview
3
3
years of professional experience
Work History
Guest Experience Expert
JW Marriott Marquis
2023.06 - Current
- Interacting with Guest in an efficient, courteous and professional manner
- Perform Night shift task like running Night, creating new micros, settling CC machines, CC reconciliation, closing city ledgers with proper backup
- Monitor all inquiries for reservation and manage communication with clients for hotel rate and assist to increase revenue through occupancy
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Effectively handled customer feedback
- Knowing our products inside and out so that you can answer questions
- Politely provide the details of guests with confirmed reservation
- Ensured prompt resolution of any guest satisfaction concerns
- Providing feedback on the efficiency of the customer service process
- Anticipate guest needs and visitors needs whenever possible and to act proactively to provide them with the best possible hotel experience.
- Provided training to newly hired staff members.
Front Office Agent
Courtyard by Marriott
2022.10 - 2023.06
- Being able to perform all Front Office duties like check in and check out of guests, answering the phone according to etiquette
- Review Front Office logs, Trace File and Credit Limit daily
- Take initiative in absence of supervisor to ensure smooth operation
- Familiar with room assignment for VIP in accordance to their preference and for any group arrival
- Report any incidents of guest dissatisfaction or any glitches to manager or supervisor so that corrective measures maybe taken
- Carryout cashiering duties like foreign currency exchange, paid outs, receiving check and bank transfer, sending payment link, etc
- To maximize revenue by up selling rooms, suites and breakfast packages proactively and ensuring all that all the other services are charged for as/when applicable.
Front Office Associate/Internship
Crowne Plaza Dubai
2021.10 - 2022.09
Front Office Intern
TashiNamgay Resort
2021.12 - 2021.08
Education
Bachelor of Science in Hospitality Management & Administration -
Chitkara University
01.2022
Arts & Language -
Chukha Central School
01.2018
Skills
- Patience and composure
- Exceptional communication
- Upselling strategies
- Feedback implementation
- Complaint Handling
- Policy Adherence
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
Additional Information
Thank you for taking your time to review my resume. I genuinely believe that my experience and education would make me a valuable asset to your organization. I'm particularly excited about the opportunity to learn more and how I can contribute to that effort.
Languages
English
Hindi
Nepali
Basic Korean
Additionalkeyskills
- Advance Opera knowledge
- Excellent listener
- Leadership Qualities
- Poised under pressure
- Avid Multi-tasker & Creative Thinking
- Exceptional Interpersonal Skills
- Optimistic Approach
Personal Qualifications
- Chitkara University, India, Bachelor of Science in Hospitality Management & Administration, 2019-01-01, 2022-01-01
- Chukha Central School, Bhutan, Arts & Language, 2016-01-01, 2018-01-01
Personal Information
Title: Guest Experience Expert
References
Available upon Request
Accomplishments
- Achieved top upseller for 2 months
- Achieved top Enroller for 3 months
- Trained newly hired associate
- Completed Forbes Training
Timeline
Guest Experience Expert
JW Marriott Marquis
2023.06 - Current
Front Office Agent
Courtyard by Marriott
2022.10 - 2023.06
Front Office Intern
TashiNamgay Resort
2021.12 - 2021.08
Front Office Associate/Internship
Crowne Plaza Dubai
2021.10 - 2022.09
Bachelor of Science in Hospitality Management & Administration -
Chitkara University
Arts & Language -
Chukha Central School
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