Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Additionalkeyskills
Personal Qualifications
Personal Information
References
Accomplishments
Timeline
Generic
Deki Choden

Deki Choden

Dubai

Summary

Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 3 years of guest service experience in hospitality industry.

Overview

3
3
years of professional experience

Work History

Guest Experience Expert

JW Marriott Marquis
06.2023 - Current
  • Interacting with Guest in an efficient, courteous and professional manner
  • Perform Night shift task like running Night, creating new micros, settling CC machines, CC reconciliation, closing city ledgers with proper backup
  • Monitor all inquiries for reservation and manage communication with clients for hotel rate and assist to increase revenue through occupancy
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Effectively handled customer feedback
  • Knowing our products inside and out so that you can answer questions
  • Politely provide the details of guests with confirmed reservation
  • Ensured prompt resolution of any guest satisfaction concerns
  • Providing feedback on the efficiency of the customer service process
  • Anticipate guest needs and visitors needs whenever possible and to act proactively to provide them with the best possible hotel experience.
  • Provided training to newly hired staff members.


Front Office Agent

Courtyard by Marriott
10.2022 - 06.2023
  • Being able to perform all Front Office duties like check in and check out of guests, answering the phone according to etiquette
  • Review Front Office logs, Trace File and Credit Limit daily
  • Take initiative in absence of supervisor to ensure smooth operation
  • Familiar with room assignment for VIP in accordance to their preference and for any group arrival
  • Report any incidents of guest dissatisfaction or any glitches to manager or supervisor so that corrective measures maybe taken
  • Carryout cashiering duties like foreign currency exchange, paid outs, receiving check and bank transfer, sending payment link, etc
  • To maximize revenue by up selling rooms, suites and breakfast packages proactively and ensuring all that all the other services are charged for as/when applicable.

Front Office Associate/Internship

Crowne Plaza Dubai
10.2021 - 09.2022

Front Office Intern

TashiNamgay Resort
12.2021 - 08.2021

Education

Bachelor of Science in Hospitality Management & Administration -

Chitkara University
01.2022

Arts & Language -

Chukha Central School
01.2018

Skills

  • Patience and composure
  • Exceptional communication
  • Upselling strategies
  • Feedback implementation
  • Complaint Handling
  • Policy Adherence
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Decision-Making

Additional Information

Thank you for taking your time to review my resume. I genuinely believe that my experience and education would make me a valuable asset to your organization. I'm particularly excited about the opportunity to learn more and how I can contribute to that effort.

Languages

English
Hindi
Nepali
Basic Korean

Additionalkeyskills

  • Advance Opera knowledge
  • Excellent listener
  • Leadership Qualities
  • Poised under pressure
  • Avid Multi-tasker & Creative Thinking
  • Exceptional Interpersonal Skills
  • Optimistic Approach

Personal Qualifications

  • Chitkara University, India, Bachelor of Science in Hospitality Management & Administration, 2019-01-01, 2022-01-01
  • Chukha Central School, Bhutan, Arts & Language, 2016-01-01, 2018-01-01

Personal Information

Title: Guest Experience Expert

References

Available upon Request

Accomplishments

  • Achieved top upseller for 2 months
  • Achieved top Enroller for 3 months
  • Trained newly hired associate
  • Completed Forbes Training

Timeline

Guest Experience Expert

JW Marriott Marquis
06.2023 - Current

Front Office Agent

Courtyard by Marriott
10.2022 - 06.2023

Front Office Intern

TashiNamgay Resort
12.2021 - 08.2021

Front Office Associate/Internship

Crowne Plaza Dubai
10.2021 - 09.2022

Bachelor of Science in Hospitality Management & Administration -

Chitkara University

Arts & Language -

Chukha Central School
Deki Choden