Deki Choden
Dubai,UAE
Summary
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
5
5
years of professional experience
Work history
Front Office supervisor
Ajman Saray, Luxury Collection Resort
Ajman, United Arab Emirates
09.2025 - Current
- Developed standard operating procedures for front office tasks, promoting consistency and efficiency.
- Resolved conflicts amongst team members, fostering a harmonious work environment.
- Developed weekly rosters, leading to balanced workload among staff members.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Implemented training programmes for new employees, fostering a knowledgeable and competent team.
- Handled complaints, resulting in resolved issues and satisfied guests.
Guest Experience Team Leader
JW Marriott Marquis
Dubai, UAE
12.2024 - 08.2025
- Collaborated with team members to improve overall guest services efficiency and effectiveness.
- Delegated tasks among team members, achieved balanced workload distribution.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- In charge for Maintaining store inventory for Front Desk Operations
- Leading the briefing and giving training to associates
- Maintaining positive relationships among colleagues and addressing the challenges
- Enhanced guest satisfaction by promptly addressing and resolving complaints.
Guest Experience Expert
JW Marriott Marquis
Dubai, UAE
06.2023 - 12.2024
- Streamlined check-in process for improved efficiency and reduced wait times.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
- Delivered exceptional hospitality service by promptly addressing and resolving guest concerns.
Front Office Agent
Courtyard by Marriott
Dubai , UAE
10.2022 - 06.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
Internship Student
Crowne Plaza, Sheikh Zayed Road
Dubai, UAE
10.2021 - 09.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Internship Student
Tashi Namgay Resort
Paro, Bhutan
12.2020 - 06.2021
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Hospitality Administration And Management
Chitkara University
IndiaHigh School Diploma -
Chukha High School
Chukha, BhutanSkills
- Exceptional communication
- Upselling strategies
- Complaint Handling
- Attention to Detail
- Multi-Tasking
- Leadership proficiency
- Guest complaint management
- Night shift supervision
Accomplishments
- Star of the Month of July (Beyond Expectations Award) 2024
- Overall Top First MB Enroller for 2024
- Top Up seller for 2 Months 2024
- Top MB Enroller for 4 Months 2024
- Trainer for newly hired Associate
- LQA (Learning Quality Assurance) Champion
Languages
English
Hindi
Nepali
Dzongkha
Cover Page
Thank you for taking time to review my resume, i genuinely that my experience and education would make me a valuable asset to your organization. I am particularly excited about the opportunity to learn more and how i can contribute that effort.
Personal Information
References
1.
- Name-Pasindu Hemasiri
- Company-JW Marriott Marquis
- Position-Assistant Front Desk Manager
- Email Address-Pasindu.hemasiri@marriott.com
- Contact No-+94773855883
2.
- Name-Mahmoud Aly
- Company-Ajman Saray, Luxury Collection resort
- Position-Assistant Front Office Manager
- Email Address-Mahmoud.Aly@luxurycollection.com
- Contact No-+971504670309
Timeline
Front Office supervisor
Ajman Saray, Luxury Collection Resort
09.2025 - Current
Guest Experience Team Leader
JW Marriott Marquis
12.2024 - 08.2025
Guest Experience Expert
JW Marriott Marquis
06.2023 - 12.2024
Front Office Agent
Courtyard by Marriott
10.2022 - 06.2023
Internship Student
Crowne Plaza, Sheikh Zayed Road
10.2021 - 09.2022
Internship Student
Tashi Namgay Resort
12.2020 - 06.2021
High School Diploma -
Chukha High School
Bachelor of Science - Hospitality Administration And Management
Chitkara University