DELILAH OBURE
BARISTA
Dubai,DU
Summary
Skilled barista with diverse F&B experience and a passion for the server profession.Proficient in sequence of service best practices;quickly memorize menus,daily specials and restaurant schematics;and efficiently manage assigned tables within busy settings.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Barista
Armed Forces Officer Hotel and Club
Dubai, EXPO 2020 Work Force
07.2021 - Current
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cultivated to recall customers' names and address each by name.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees in groups and in one-on-one scenarios.
- Upsold specialty items with beverages, increasing store sales.
- Cleaned counters, machines, utensils and seating areas daily.
Cook/Housekeeper
Al Ain Residential Home
Al Ain, U.A.E
02.2019 - 02.2021
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Communicated closely with servers to fully understand special orders for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ordered and received products and supplies to stock kitchen areas.
Barista
Bilad Restaurant
Riyadh, Saudi Arabia
01.2014 - 12.2018
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Set and achieved goals for professional development and advancement.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Waitress
Utalii Park Hotel
Nairobi, Nairobi
01.2011 - 02.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
No Degree - Kenya Certificate of Secondary Education
Moi Nyabohanze High School
Kisii ,Kenya 02.2002 - 11.2005
Diploma in Food And Beverages
Rift Valley Institute of Technology
Kenya 01.2007 - 12.2009
Barista Certificate
Coffee Podium
Dubai 02.2021 - 03.2021
Skills
Point of sale operation
Coffee machinery
Exceptional customer service
Beverage preparation
Food preparation and safety
Sales expertise
Cash Handling
Friendly and outgoing
New hire training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Armed Forces Officer Hotel and Club
07.2021 - Current
Barista Certificate
Coffee Podium
02.2021 - 03.2021
Cook/Housekeeper
Al Ain Residential Home
02.2019 - 02.2021
Barista
Bilad Restaurant
01.2014 - 12.2018
Waitress
Utalii Park Hotel
01.2011 - 02.2013
Diploma in Food And Beverages
Rift Valley Institute of Technology
01.2007 - 12.2009
No Degree - Kenya Certificate of Secondary Education
Moi Nyabohanze High School
02.2002 - 11.2005