DELMA SICOY
Abu Dhabi,UAE
Summary
Strategic and compliance-focused Registered Nurse Leader with over 20 years of progressive healthcare experience, including 16 years within the UAE healthcare system. Proven expertise in outpatient operations, regulatory compliance, accreditation readiness (JCI, ISO), and healthcare governance aligned with DOH standards. Experienced in leading large multidisciplinary teams (135+ staff), driving quality improvement initiatives, managing risk, optimizing resources, and ensuring adherence to healthcare laws and patient safety frameworks. Committed to advancing excellence in patient-centered care, operational efficiency, and regulatory compliance within government and private healthcare institutions.
Overview
30
30
years of professional experience
1
1
Certification
Work history
Nurse Manager
Fakih IVF/ Medical Center
Abu Dhabi
01.2026 - 02.2026
- Clinical Leadership & Patient Care - Supervises nursing care in In vitro fertilization procedures, ensures correct ovarian stimulation protocols, monitors medications and hormones, maintains patient safety during egg retrieval and embryo transfer, and manages high-risk cases with specialists.
- Staff Supervision & Team Management - Recruits, trains, and evaluates nursing staff, prepares duty rosters, conducts appraisals, organizes continuing education, and promotes teamwork among nurses and fertility specialists.
- Patient Counseling & Education - Educates patients about IVF procedures, medications, risks, and emotional support; ensures informed consent, confidentiality, and addresses patient concerns ethically.
- Multidisciplinary Coordination - Coordinates with reproductive endocrinologists, embryologists, and counselors to ensure smooth scheduling and effective communication between clinical and laboratory teams.
- Quality Assurance & Compliance - Maintains accurate records, follows ART regulations, implements infection control, monitors treatment outcomes, and prepares for audits and inspections.
- Inventory & Resource Management - Manages procurement and safe storage of fertility drugs and supplies, ensures emergency preparedness, and maintains cold chain systems.
- Administrative Duties - Assists in policy development, prepares clinical reports, manages nursing budgets, and supports strategic planning.
- Ethical & Legal Responsibilities - Ensures and maintains confidentiality, and ensures proper documentation and consent.
- Emergency Management - Manages complications such as Ovarian hyperstimulation syndrome, allergic reactions, and post-procedure emergencies.
OPD Unit Manager
Mediclinic Al Noor Hospital
Abu Dhabi
07.2017 - 09.2026
- Lead Outpatient Department operations in alignment with DOH regulatory standards and Mediclinic corporate governance policies.
- Direct and manage a workforce of 135 multidisciplinary staff, ensuring competency validation and performance accountability.
- Maintain JCI and ISO accreditation compliance through audit preparation, gap analysis, and corrective action implementation.
- Spearhead quality improvement initiatives using data-driven KPIs to enhance service efficiency and patient satisfaction.
- Oversee departmental budgeting, cost control, and financial stewardship in line with organizational targets.
- Conduct root cause analysis for clinical and operational incidents; implement risk mitigation strategies.
- Ensure full compliance with occupational health, infection prevention, and patient safety standards.
- Lead recruitment, onboarding, and workforce planning to maintain safe staffing ratios.
- Collaborate with executive leadership in strategic planning and service expansion initiatives.
- Manage complaint resolution processes in accordance with patient rights frameworks and regulatory requirements.
- Key Achievements:
- Sustained compliance during regulatory inspections and accreditation cycles.
- Improved operational workflow efficiency through structured staffing and resource planning.
- Strengthened safety culture through training, audits, and continuous monitoring.
Head Nurse / Nurse in Charge – OPD
Al Noor Hospital
Abu Dhabi
02.2010 - 07.2017
- Supervised OPD nursing services ensuring alignment with DOH policies and JCI standards.
- Participated in internal and external audits; implemented corrective and preventive action plans (CAPA).
- Ensured clinical documentation compliance and patient confidentiality standards.
- Led competency-based training and continuing professional development programs.
- Reviewed and updated nursing policies and procedures to reflect evolving healthcare regulations.
- Strengthened patient experience initiatives through feedback analysis and service redesign.
Staff Nurse – Internal Medicine OPD
Al Noor Hospital
Abu Dhabi
09.2003 - 02.2010
- Delivered high-quality outpatient nursing care across Internal Medicine subspecialties.
- Assisted physicians during diagnostic and therapeutic procedures.
- Performed ECG and spirometry assessments.
- Ensured safe medication administration and infection control compliance.
- Responded effectively to emergencies following hospital protocols.
- Maintained accurate electronic documentation in compliance with healthcare regulations.
Staff Nurse
Ormoc Sugar Planters Association – Farmer’s Medical Center
01.1997 - 01.2003
- Clinical exposure in ER, ICU, NICU, Medical-Surgical, OB-Gyne, and Pediatrics.
- Additional roles: Private Nurse, Volunteer Nurse, Nursing Aide.
Education
Master of Science - Healthcare Management
Al Tareeqa Swiss Business School
Abu Dhabi, UAEBachelor of Science - Nursing
Remedios Trinidad Romualdez Medical Foundation
PhilippinesSkills
- DOH Regulatory Compliance
- Private Sector Governance Alignment
- JCI & ISO Accreditation Readiness
- Healthcare Quality Management Systems (QMS)
- Risk Management & Incident Investigation
- Patient Safety & Clinical Governance
- OPD Operations & Service Optimization
- Healthcare Auditing (QMS / OHSMS / EHSMS)
- Budget Oversight & Resource Allocation
- Workforce Planning & Talent Development
- Policy Review & Implementation
- Healthcare KPIs & Performance Monitoring
Certification
- Certified Healthcare Quality Professional (2023)
- Certified Financial Risk Management Professional (2024)
- Internal QMS Auditor – Bureau Veritas
- EHSMS Internal Auditor
- OHSMS & HSE Risk Assessment
- Healthcare Incident Management
- SAP HR Time Management
- Leadership & Management Training
- Basic Life Support (BLS)
- DOH/HAAD Licensed Registered Nurse – Abu Dhabi
- PRC Licensed Registered Nurse – Philippines
PROFESSIONAL ALIGNMENT FOR UAE HEALTH AUTHORITIES
- Experienced in regulatory inspections and accreditation cycles
- Strong understanding of DOH/DHA healthcare standards
- Skilled in governance, audit compliance, and risk frameworks
- Proven leadership in both private and semi-government healthcare settings
- Committed to Emirate-level healthcare transformation and quality excellence
Timeline
Nurse Manager
Fakih IVF/ Medical Center
01.2026 - 02.2026
OPD Unit Manager
Mediclinic Al Noor Hospital
07.2017 - 09.2026
Head Nurse / Nurse in Charge – OPD
Al Noor Hospital
02.2010 - 07.2017
Staff Nurse – Internal Medicine OPD
Al Noor Hospital
09.2003 - 02.2010
Staff Nurse
Ormoc Sugar Planters Association – Farmer’s Medical Center
01.1997 - 01.2003
Bachelor of Science - Nursing
Remedios Trinidad Romualdez Medical Foundation
Master of Science - Healthcare Management
Al Tareeqa Swiss Business School