Shopify
Delon Travolta Pereira
Ecommerce Market Place Specialist
Dubai,DU
Summary
Highly experienced and innovative eCommerce Online and Retail expert with a superior record of Internet revenue generation and customer service. Adept at applying the most current creative visual techniques to optimize product visibility and attention. Hugh experience in sales management Able to work well independently and as part of an Internet business team.
Overview
19
19
years of professional experience
Work History
Ecommerce Head
Hamburg General Trading L.L.C
Sharjah
08.2021 - Current
- Manage Ecommerce Marketplace (Mumzworld, Kibsons, Frist Cry, Amazon, Noon, Tradeling, Toys R Us and Ace Hardware)
- Work on key products and offers to be listed in Ecommerce Marketplace
- Listing, Creating of all new and existing products on all marketplace
- Building and Development of company website www.charmmworld.com
- Marketing of Company Website
- Monitor website to ensure the product is displayed and priced, imaged are correct
- Software Path form Nop Commerce
Ecommerce Assistance Manager
Tamweenko General Trading L.L.C, F.M.C, G
Dubai
11.2016 - 07.2021
- Sanadeeg.com The Frist Start Up Bulk and Wholesale Online Grocery Store in the United Arab Emirates
- Business sales visit and manage new customers Dubai and Abu Dhabi
- Preparation on suggested orders and requirement for all business customers on a weekly base
- Work on new Business leads and quotation request
- Manage Ecommerce Marketplace (Mumzworld, Amazon, Noon, Tradeling and Dubai Store Etc..)
- Work on key products and offers to be listed in Ecommerce Marketplace
- Managing the daily orders with delivery schedule
- Meeting suppliers and negotiating terms of contract
- Manage a Team of 5 (2 Fulfillment Officer, 2 Drivers and 1 Order Picker)
- Business Vendors – Tramsmed Oversea, Gulf International, Fine Hyenine, Al Seer, Aghthia, Aramtec, Dubai Refreshment, Falcon Gulf, Hotpack Etc.…
- Maintaining regular track of Margin, Returns, Customer Review
- Maintaining relationships with existing suppliers and sourcing new suppliers for future products
- To conduct feasibility study, ROI and to suggest ways of improving sales and revenue generation over e-channels
- Conduct market research on current trends, supervising the ecommerce division, and presenting project designs to upper management
- Recommend changes to product or services and website information to meet customer’s expectations
- Planning delivery schedule mapping with drivers on area and timing
- Ensure sending daily SMS to customer on delivery time or any related out of stocks or issues to the order
- Managing the call on inquires and question on 800 number and online chat
- Regular reviewing performance indicators, such as sales, stocks level
- Interaction with vendors in terms of placing and creating Lpo’s, requesting samples, negotiating costs, and tracking client’s performance
- Listing of new products online, content, pricing, and images
- Monitor website to ensure the product is displayed and priced, imaged are correct
- Manage overstock inventories end of life products by identifying slow sellers and liquidate with supplier support
- Ensuring the visibility and placement of products in the webpage
- Software Path form Shopify, Elogi , Slack , Photoshop, Excel and What’s up App.
Sales Operation Supervisor
Axiom Telecom
Dubai, UAE
11.2015 - 10.2016
- Axiom Telecom the official distributors for mobile consumer brands in the UAE, including Apple, Samsung, HTC, Huawei, Blackberry and the largest market share in the middle east
- Analyzing consumer buying patterns from x clear brand and predicting future trends
- Operate and manage 35 Location in the UAE
- Managing a team of 46 Retail Staffs
- Regularly reviewing performance indicators, such as sales by mobile model
- Managing plans for stock levels for x clear and x texture
- Training and mentoring retail x customs staffs
Key Account Manager
Gadgitech ME
Dubai, UAE
12.2010 - 10.2015
- Gadgitech ME manage 6 years of Retail and Distribution experience on mix products line in the region has opened new markets for our partners with retailers spread across the region
- Managing Key Accounts and Operation of Power-Retailers like Virgin, Sharaf D.G, Dubai Duty Free, Ecity, Geant, Plug Ins, Istyle,E Max, Jumbo Panda and Souq.com
- Responsible for Brands and awareness like (Switch Easy, Parrot, Blue Lounge, Disney, Native Union, Belkin, Dotz, Lacie, STM Bags, and Mophie)
- Responsible for managing the complete product life cycle more over 40,000 SKU
- Arranging demonstrations and training for customers and indoor sales staff
- Manage of Team of 10 Merchandiser
- Introduced products to customers and expand the brand range
- Managing and representing the partnership with vendors, suppliers that include ordering, ageing and pricing
- Manage all shipment related to vendors and suppliers from ordering, pickup, delivering and entire logistics
- Responsible for customer service in the division, duties included answering customer queries, problem solving and providing detailed information on new products
- Market research & developing the core positioning and messaging on all products
- Develop marketing strategies and manage marketing suppliers
- Performing budgets sales, trend, and profitability analysis
- Develop new agreement and renewal of agreements with the vendors and suppliers
Senior Key Account Manager
Red Entertainment Distribution
07.2008 - 12.2010
- RED Entertainment Distribution is one of the largest distributors of video games in the region and the company is also one of the founding members of the Games Alliance Middle East Show 2010 (GAMES 10)
- With prized publishers like Electronic Arts, Activision Blizzard, Square Enix, Disney, SEGA, and Take 2 Interactive on their side, they’re on the forefront of UAE’s gaming industry
- Managing accounts of power-retailers like Virgin, Sharaf Group, Dubai Duty Free, Carrefour, Hyper Panda, Geant, Jumbo, Geekay Games, Lulu, Toys R Us, Souq.com and Cellucom
- Leading and managing a team of 5 merchandisers
- Reviewing and evaluating KPI achievement monthly base
- Identify event opportunities, produce a project plan that defines objectives, budgets, and resources, and ensure that event is carried out effectively
- Prepare monthly/quarterly/yearly reports on marketing activity and spend, with analysis on trends and future budget requirements
- Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives
- Prepares action plans by individuals as well as by team for effective search of sales leads and prospects
- Responsible for handling Red’s interactive gaming software portfolio (PS3, PS2, PS2, Xbox360, PC, PSP, DS and WII)
- Working for key publishers (Activision, Blizzard, Sega, Vivendi, Eidos, and South Peak)
- Identifying potential for growth/factors which might limit sales and provide solutions for the same
- Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
- Preparing agreements, contracts with the customer based on Target V/S Back end rebates
- Timely visits to interact with Division Manager and Store Managers to discuss exclusive promotions and animation to boost sales during slow / High sales-out periods
Key Account Manager
ITE Distribution
Dubai
04.2005 - 07.2008
- ITE Distribution is an 18-year-strong, IT distribution company headquartered in Dubai, UAE
- Product portfolio includes Belkin, Iomega, Kingston, Labtec, Logitech, Palm, Peachtree, Symantec, Targus and Tucano
- ITE has distinguished itself as THE RETAIL distributor across the markets
- Distribution territory includes the GCC, the broader Middle East region, the entire African continent as well as the CIS countries
- Managing accounts of power-retailers like Sharaf D.G, Dubai Duty Free, Geant, Hyper Panda and Max Electronics
- Responsible for handling ITE’s IT product portfolio (Logitech, Labtec, Targus, Belkin, Symantec, Iomega, Kingston, Tucano and Palm)
- Coordinate Orders, Returns and Pricing to the assign sales executive
- Reviewing and evaluating KPI achievement monthly base
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
- Review of all customers stock level and work on re-orders based on the same
- Preparing a product profile for the customer
- Agreements – Negotiate and finalize contracts with the customer – Target V/S Back end rebates
- Achievement of Monthly and annual sales targets is a prime importance
- Timely visits to the stores - liaise with the Store Managers and Supervisors, to discuss promotions and future plans to grow the business
- Work with Product Managers and Store Managers to discuss exclusive promotions during slow sales-out periods
- Preparing, planning and monitoring of budgets / Keeping track of competitive products in the market
Sales Executive
Transmed Overseas
02.2003 - 03.2005
Education
BACHELOR OF BUSINESS ADMINISTRATION (B.B.A) -
The University of Northampton
Skills
eCommerce Feature Development
Start Up Programs
Decision Making / Critical Thinking
Retail Operations Management
Staff Management
Strategic planning / Negotiation
Key Performance Indicators
Sales and marketing
Budgeting
Operations / Fulfillment Management
Software
Nop Commerce
Woo Commerce
Elogii
Photoshop
Slack
Timeline
Ecommerce Head
Hamburg General Trading L.L.C
08.2021 - Current
Ecommerce Assistance Manager
Tamweenko General Trading L.L.C, F.M.C, G
11.2016 - 07.2021
Sales Operation Supervisor
Axiom Telecom
11.2015 - 10.2016
Key Account Manager
Gadgitech ME
12.2010 - 10.2015
Senior Key Account Manager
Red Entertainment Distribution
07.2008 - 12.2010
Key Account Manager
ITE Distribution
04.2005 - 07.2008
Sales Executive
Transmed Overseas
02.2003 - 03.2005
BACHELOR OF BUSINESS ADMINISTRATION (B.B.A) -
The University of Northampton