Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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Delwin Dsouza

Delwin Dsouza

Customer Service Representative
Dubai

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Sales Associate Cum Accountant

Karavali Metal Store
Mangalore
05.2023 - 05.2025
  • Built relationships with customers to encourage repeat business.
    Handled billing, invoicing, and cash flow activities using accounting
    software and manual ledgers.
  • Maintained stock records, and coordinated with suppliers for inventory
    replenishment.
  • Ensured accurate bookkeeping, and assisted in monthly financial
    reconciliation.

Full Stack Developer Intern

Accolade Tech Solutions
12.2024 - 03.2025
  • Developed, coded, modified and debugged application programs of varying degree of complexity with full independence.
  • Oversaw back-end development using PHP to maintain website integrity.
  • Improved website security, implementing advanced encryption methods to protect sensitive user data.

Intern – Administration & Support

Mangalore Electricity Supply Company Limited
06.2024 - 07.2024
  • Assisted in updating consumer records and managing electricity billing data.
  • Supported day-to-day office operations and maintained organized documentation for field service reports.
  • Helped track and report transformer maintenance logs and line schedules using Excel sheets.

Education

Bachelor of Computer Applications - undefined

St Agnes College (Autonomous)
Mangalore

Skills

  • Customer service

  • Excellent people skills

  • Inventory & Stock Management

  • Microsoft Office Suite

  • Adaptability and flexibility

Personal Details


  • Nationality: India
  • Visa Status: visit visa
  • Passport No: W9648130

Timeline

Full Stack Developer Intern

Accolade Tech Solutions
12.2024 - 03.2025

Intern – Administration & Support

Mangalore Electricity Supply Company Limited
06.2024 - 07.2024

Sales Associate Cum Accountant

Karavali Metal Store
05.2023 - 05.2025

Bachelor of Computer Applications - undefined

St Agnes College (Autonomous)

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Delwin DsouzaCustomer Service Representative