Dena Ahmed
Auditor
Dubai,United Arab Emirates
Summary
Experienced professional with a strong background in campaign analysis, social media marketing, and internet marketing. Demonstrates expertise in risk management, audit report writing, and internal controls evaluation. Proven track record in performance improvement suggestions, quality assurance measures, and compliance monitoring. Skilled in audit planning, fraud investigation, operational audits, and audit reporting. Excellent problem-solving skills enhance the ability to deliver comprehensive audit solutions. Career goal: to leverage extensive skills in a challenging role that drives organisational success.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work history
Senior auditor
WTS Facility Management
Dubai
10.2023 - 02.2025
- Led a team of junior auditors for improved efficiency in audits.
- Collaborated with finance team to ensure accurate reporting practices were followed.
- Identified potential areas of concern, implementing corrective actions promptly.
- Ensured timely completion of all audit projects without compromising on the quality or integrity of findings.
- Improved transparency by providing recommendations for process improvements.
- Achieved efficient audit processes by developing comprehensive auditing strategies.
- Created a robust auditing framework to streamline operations within the organisation.
- Executed detailed audit procedures including reviewing transactions, documents, records and methods for accuracy.
- Managed multiple client portfolios, maintaining high levels of service throughout each audit cycle.
- Followed-up audit observations to evaluate implementation of suggested corrective actions.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
- Advised management on financial details related to business operations, inventory levels and budgets.
- Maintained up-to-date knowledge of relevant laws and regulations to ensure compliance during audits.
Digital Marketing-Technical Support
ESMS COMMERCIA
Cairo
01.2018 - 10.2023
- Responsible for handling the Cial pages on Facebook, Twitter, Instagram and YouTube in our SLA time and tracking any negative or positive reviews on the different social media platforms and presenting an excellent image of the company
- Designed digital marketing strategies based on current marketing trends, market insights and competitor activity
- Stayed updated on the latest digital marketing trends through regular networking and researching online daily
- Closely monitored digital campaign performance analytics, accurately identifying successes and areas for improvement
- Built and nurtured positive relationships with key social media influencers, improving client campaign opportunities
Freelance Real Estate Sales Agent
Coldwell Banker New Homes
Egypt
05.2022 - 11.2022
- Showed building models to prospects based on expressed needs and preferences
- Obtained client testimonials for websites, social media and other marketing materials to enhance selling strategies
- Communicated with owners regarding home and loan status
- Interviewed clients to determine property needs and preferences
- Organised and served on realtor advisory board
Team Leader
TLS Contact Egypt
01.2017 - 01.2018
- Provide innovative visa processing, consular and travel support services, while ensuring that the issuing nation's security requirements and regulations are met
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Trained and supervised team to deliver on store sales targets
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
- Resolved complex customer enquiries, disputes and complaints
- Delivered quality service with friendly and professional demeanour
- Evaluated team performance and provided constructive feedback to improve daily goal achievement
- Assisted with team recruitment, interviewing and onboarding
Shop Manager
Orange
Egypt
01.2013 - 01.2017
- Marketing-senior social media at Orange, Interacting with store customers and taking their suggestions and recommendations
- Ensure that the shop division meets company goals
- Responsible for preparation of work schedules
- Assign sales targets to sales representatives
- Special course training for new employees
- Create new contest to encourage our staff to achieve target
- Providing necessary information and assistance to the customer and team
- Coordinating with other departments in the company for solving customers complaints
- Solving the problems of staff and provide an atmosphere suitable work
- Create new ideas to achievement the target with our team
- Brief staff with new offers
- Motivating staff
- Coaching staff
- Prepare budgets and sales plans
- Applied conflict resolutions between staff to maintain fostering environment, increase moral and cordial relationships
- Communicated with local communities and competitors to better understand customers and gain market insights
- Responded to queries and resolved complaints by providing incentives to
- Used outstanding creativity and content-writing skills to develop engaging copy and content for diverse industry clients
- Reviewed analytics to evaluate campaign performance, making amendments to strategies for underperforming areas
Back Office Employee
Tradeline Stores
Egypt
01.2012 - 01.2013
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Participates in development of client training programs by identifying learning issues; recommending instructional language
- Accommodates client disabilities by recommending devices and techniques
- Avoids legal challenges by monitoring compliance with service agreements
- Improves system performance by identifying problems; recommending changes
- Updates job knowledge by participating in educational opportunities; maintaining personal networks
- Accomplishes information systems and organization mission by completing related results as needed
Education
Bachelor of Arts - Europe Civilization
Ain Shams University
Skills
- Campaign analysis
- Social Media Marketing
- Social Media Monitoring
- Internet Marketing
- Risk management
- Audit report writing
- Internal controls evaluation
- Performance improvement suggestions
- Quality assurance measures
- Compliance monitoring
- Audit planning
- Excellent problem-solving skills
- Fraud investigation
- Operational audits
- Audit reporting
Languages
English
Fluent
Arabic
Native
Timeline
Senior auditor
WTS Facility Management
10.2023 - 02.2025
Freelance Real Estate Sales Agent
Coldwell Banker New Homes
05.2022 - 11.2022
Digital Marketing-Technical Support
ESMS COMMERCIA
01.2018 - 10.2023
Team Leader
TLS Contact Egypt
01.2017 - 01.2018
Shop Manager
Orange
01.2013 - 01.2017
Back Office Employee
Tradeline Stores
01.2012 - 01.2013
Bachelor of Arts - Europe Civilization
Ain Shams University
Similar Profiles
Mohamed Rafi Mohamed JohnMohamed Rafi Mohamed John
CAFM System Help Desk Operator at AL MAJAL AL ARABI (MAG Facility Management)CAFM System Help Desk Operator at AL MAJAL AL ARABI (MAG Facility Management)
Sundeep VargheseSundeep Varghese
MEP Supervis at Darwish Interserve Facility ManagementMEP Supervis at Darwish Interserve Facility Management
Jaclyn TrzcinskiJaclyn Trzcinski
Clinical Dietitian at UPMC Cranberry Place- Skilled Nursing Facility (UPMC, Oakdale Seniors Alliance, Metz Culinary Management)Clinical Dietitian at UPMC Cranberry Place- Skilled Nursing Facility (UPMC, Oakdale Seniors Alliance, Metz Culinary Management)
SHAHEEN TOLESHAHEEN TOLE
Quality Control & Compliance Officer at Dubai Islamic BankQuality Control & Compliance Officer at Dubai Islamic Bank
Fiza KhanFiza Khan
Accounts manager at Nabeel Construction PVT. LTDAccounts manager at Nabeel Construction PVT. LTD