Denan Lazarus

• Maintain, analyze and evaluate information database and scouting for prospective customers and key brokers
• Develop and maintain relationships with clients and key end customers; managing the underwriting aspect of the Broker portfolio
• Train, task organize and monitor progress of new employees
• Manage insurance underwriting ranging from preparation of policy processing and policy renewals
• Function as the initial point of contact regarding inquiry, complaints or requests from the brokers
• Prepare Amendments in the policy if necessary, as agreed by both parties
• Respond to queries of brokers regarding plans, coverage, networks, requirements and all relative concerns insurance underwriting
• Underwrite all classes of FGA (Fire and General accident) insurance direct and inward
• Manage Treaty Negotiations; handle Treaty renewals, re-Insurance Acceptance and facultative reinsurance arrangement
• Handle legal cases in conjunction with company’s claim and legal divisions
• Sign and approve documents within the authority limit
• Key Highlights: Maintained 99% of accuracy and productive quality
• The growth of Total FGA broker business during my tenure has grown by 200% from
• AED 7.5Mn in 2015 to AED 30.5Mn in 2020.
• Calculated group and individual renewal rates based on customers' background, industry and demographic information.
• Evaluated or assessed businesses applying for insurance by qualifying accounts, determining premium and policy terms and conditions and negotiating contracts with authorized business representatives.
• Focused on maintaining profitable business segment for company.
• Supported marketing and sales activities with subject matter expertise.
• Made decisions on acceptance, rejection or modification of business proposals.
• Worked alongside marketing department to effectively cross-sell company's offerings.
• Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.

• Handled the insurance portfolios of key corporate clients of the company, namely
• Landmark Group which is the largest retailer in GCC & African regions
• Performed Account servicing, risk management, underwriting & claims handling, handling of reinsurance etc
• Managed the group’s insurance portfolio which comprises all classes of Property,
• Liability, Marine, Travel, Personal risks including specialize risks such as political violence, K&R insurance etc
• Recommended risk management strategies that fit clients' personal risk profiles
• Secured new business and maintaining good relations with existing clients
• Developed and executed account Plans for growth, delivery excellence, profitability, client satisfaction and employee satisfaction
• Established and cultivated strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio.
• Met with new customers to share product and service information, listen to needs and learn about business operations.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Motivated team members to meet and exceed sales targets.
• Managed and mentored team of account executives.

• Described the advantages and disadvantages of different policies to promote the sale of insurance plans
• Implemented marketing strategies to compete with other individuals or insurance companies
• Responded to clients’ insurance-related questions and issues
• Performed product development, department budgeting, marketing, claims management & negotiation with external surveyors and reinsurance arrangements
• Participated in the design, negotiation and management of existing insurance programs, or newly created insurance programs with the direct involvement of insurers
• Entrusted with handling few key clients of the company and were responsible in obtaining the ISO certification for the company
• Strictly enforced and adhered to all company policies, procedures, and company code of ethics
• Finalized and maintained all types of personal lines insurance policies and claims within the agency
• Promoted client retention through high-quality service and follow through
• Key Highlights: Awarded Most Outstanding Employee Award at Finlays Insurance Brokers during year 2011.
• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Tracked progress of all outstanding insurance claims.
• Met with prospective customers and business owners in homes, businesses and other settings.
• Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
• Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.

• (Former Aviva NDB Insurance) (www.aialife.com
• Serviced and assisted major corporate clients in their underwriting and claims requirements
• Entrusted with cross selling and marketing of the company products as a part of my servicing activities
• Coordinated & provided quick solutions to complaints of customers / wealth planners Handled various types of customer inquiries and adhered to predetermined service levels in respect of answering calls to meet service levels and reduce abandoned calls.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.

www.cii.co.uk/) Member of Chartered Insurance Institute

• Awarded Certificate & Diploma in Insurance
• Currently perusing Advanced Diploma (ACII)

http://www.bcs.org/) Member of British Computer Society

Awarded CITIP Designation