Denis Douglas Lutaaya
Flight Operations and Load Control officer
MAFRAQ,ABUDHABI
Summary
Reliable Load Controller with 3 years safely delivering passengers and cargo to global destinations. Strictly adheres to governmental regulations and airline business policies. Respected by colleagues and inspectors. Prioritizes safety and security at forefront of any task. Reliable Load Controller with Number years safely delivering passengers and cargo to global destinations. Strictly adheres to governmental regulations and airline business policies. Respected by colleagues and inspectors. Prioritizes safety and security at forefront of any task.
Overview
5
5
years of professional experience
Work History
Basic Security Guard
AlJaber Company L.L.C
Mafraq, Abudhabi
09.2021 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Completed full building and grounds patrols to spot and investigate concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Interacted assertively but non-confrontationally with personnel and general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Load Controller
NAS Uganda
Kampala , Central
04.2019 - 08.2021
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Maintained operational efficiency by applying optimum fuel lift and trim.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Acquired and verified final passenger breakdowns for loading considerations.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Prepared pre-trip weight and balance documentation for long and short haul flights.
- Served as central communications hub for dispatch, ground handlers and baggage control room.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Trained team members to use proper loading and unloading techniques and comply with safety procedures.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
- Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
- Worked with team members to move and load cargo properly and safely.
- Inspected tanks and cargo holds to identify for damage or other issues before loading.
- Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
- Operated forklifts, cranes and other heavy equipment to move and load materials safely.
- Used computers to enter data, track shipments and maintain records of products.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Determined appropriate number of ULD (Unit Load Device) containers for Narrow body aircraft.
Flight Operations Officer Internship
Missionary Aviation Fellowship
Kampala , Central
07.2018 - 04.2019
- Posted and interpreted weather reports and decoded sequence reports.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Maximized efficiency by training new employees on company procedures and best practices.
- Earned customer satisfaction approval ratings of 85% based on customer survey card comments.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Supported operations by managing professional communications, tracking data and managing records.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
- Compiled data and prepared aviation operations and aviation safety reports.
- Increased revenue by 15% by directing fuel sales.
- Increased revenue by 20% by developing new key partnerships.
- Processed local and cross-country flight clearances and checked accuracy of flight plans.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
- Researched and implemented new airfield operations technologies to boost workflows and maximize safety.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Conducted departure and arrival briefings.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Oversaw fueling, cargo management and departure of aircraft at busy Terminal facility with 6 to 8 daily departures and arrivals.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Supervised air traffic controllers and airfield personnel, providing training and guidance.
Education
Diploma - Aviation Management
East Africa School Of Aviation.
Nairobi,Kenya 05.2018
Uganda Advanced Certificate Of Education - Science Education
St Marys Kitende
Kampala,Uganda 02.2011
Uganda Certificate Of Education - Arts And Sciences
Seeta High School
Mukono,Uganda 03.2009
Primary Leaving Education - Early Learning
City Parents School
Kampala,Uganda 01.2004
Skills
- Load Management
- Estimated Zero Fuel Weight (EZFW) Calculation
- Loading Instruction Drafting
- Fuel Order Oversight
- Pre-Trip Weight Planning
- Notoc cargo management
- Cargo loading knowledge
- Tools proficiency
- Multitasking Abilities
- Decision-Making
- Interpersonal Communication
- Written Communication
- Problem-Solving
- Data Entry
- System Software Proficiency
- Attention to Detail
Languages
English
Full Professional
Timeline
Basic Security Guard
AlJaber Company L.L.C
09.2021 - Current
Load Controller
NAS Uganda
04.2019 - 08.2021
Flight Operations Officer Internship
Missionary Aviation Fellowship
07.2018 - 04.2019
Diploma - Aviation Management
East Africa School Of Aviation.
Uganda Advanced Certificate Of Education - Science Education
St Marys Kitende
Uganda Certificate Of Education - Arts And Sciences
Seeta High School
Primary Leaving Education - Early Learning
City Parents School
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