Micro pos system
Denis Mburu Wanyoro
Waiter
Dubai
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
WAITER
Kempinski Hotel
Kenya
04.2023 - 05.2024
- Responsible for all food and service-related issues within my work station and serving guests
- Escorting guests to their tables and presenting the food and beverage menus
- Attending various training sessions organized by direct supervisors and the head of the department
- Setting the tables, obtaining and arranging linen, silverware, china and glassware
- Relaying all guests' orders to the kitchen, then serving the various courses and beverages
- Greeting guests upon arrival.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
WAITER/HOST
Tribe Hotel
Kenya
11.2019 - 02.2022
- Welcoming guests in a warm and friendly manner
- Seating guests and managing the seating chart
- Responding to guest inquiries and requests in a timely, friendly, and efficient manner
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information
- Make sure to deliver good customer service to my customers at all times.
Education
HOTEL MANAGEMENT - undefined
NAIROBI AVIATION COLLEGE
01.2019 - 12 2021
COMPUTER PACKAGES - undefined
KASARANI ICT COLLEGE
Driving - undefined
Rocky Driving School
Skills
Customer service
References
Fansu Jammeh
Restaurant Manager
Galadari F&B Division
pabianifan@gmail.com
+971 50 932 3186
Software
Languages
English
Upper intermediate (B2)
Timeline
WAITER
Kempinski Hotel
04.2023 - 05.2024
WAITER/HOST
Tribe Hotel
11.2019 - 02.2022
HOTEL MANAGEMENT - undefined
NAIROBI AVIATION COLLEGE
01.2019 - 12 2021
COMPUTER PACKAGES - undefined
KASARANI ICT COLLEGE
Driving - undefined
Rocky Driving School
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