Denisse Aviles Salgado
Dubai,UAE
Summary
Accomplished professional with extensive expertise in Household & Estate Operations Management, adept at upholding UHNW Protocols, Privacy & Confidentiality. Demonstrates excellence in Guest & Principal Service, coupled with strong Staff Leadership, Training & Performance Management skills. Proficient in Quality Control & Luxury Standards Compliance, Inventory, Procurement & Asset Care, and Budgeting, Cost Control & Vendor Management. Experienced in utilising Housekeeping Systems such as Opera and MS Office to streamline operations. Skilled in Event Planning with a focus on delivering exceptional experiences.
Overview
12
12
years of professional experience
4025
4025
years of post-secondary education
Work history
House Supervisor
UHNW House Supervisor Private Residence
Dubai
2025.09 - 2026.02
- Supervise and coordinate 35-member housekeeping team, ensuring seamless daily operations.
- Allocate duties, manage schedules, and monitor performance to maintain high service standards.
- Resolve operational issues calmly and discreetly, fostering respectful and professional team environment.
- Enforce strict confidentiality, privacy, and UHNW protocols at all times.
- Report directly to House Manager, supporting end-to-end household operations and service planning.
- Maintained clean and organised environment, ensuring comfortable living conditions.
- Managed property maintenance tasks, ensuring premises remained well-maintained.
- Conducted regular inventories, maintaining sufficient supplies at all times.
- Organised mail sorting and delivery, enhancing correspondence management efficiency.
- Negotiated contracts with suppliers to secure best prices and quality products and services.
Executive Housekeeper
Golden Sands Hotel Creek
Dubai
2024.02 - 2024.09
- Managed 60+ staff in 5-star hotel, consistently achieving 95%+ guest satisfaction.
- Implemented SOPs and achieved 100% audit compliance.
- Introduced digital room management system, reducing room turnaround time by 35%.
- Enhanced team dynamics and reduced staff turnover by 40% through targeted training and support programmes.
- Reduced operational costs by 25% through vendor negotiations and optimised scheduling, enhancing sustainability initiatives.
Executive Housekeeper
Huilo Huilo 5-Star Resort
Panguipulli
2023.03 - 2023.10
- Trained and supervised 40+ staff, enhancing team productivity and lowering turnover by 35%.
- Increased cleanliness audit scores from 85% to 98% within six months through targeted training.
- Implemented sustainability programs, reducing water and chemical usage by 30%.
- Reduced supply costs by 20% through vendor renegotiation and optimised inventory management.
Hotel Duty Manager
The Living Adventure
Doha
2022.09 - 2023.02
- Increased guest satisfaction scores by 15% through service quality improvements.
- Streamlined shift handover procedures, reducing communication errors by 30%.
- Enhanced revenue reporting accuracy, minimising discrepancies by 5%.
Housekeeping Manager
NH Collection Plaza (5-Star Hotel)
Santiago
2018.04 - 2019.11
- Implemented performance improvement procedures, conducting bi-weekly staff feedback sessions to enhance 50+ team communication and service quality.
- Managed departmental budgets and inventory, ensuring optimal resource allocation and cost management.
- Supported front office operations during overbooking situations and guest check-outs, facilitating smooth transitions and guest satisfaction.
Housekeeping Manager
Manquehue Airport Hotel
Santiago
2017.04 - 2018.04
- Ensured cleanliness and maintenance standards across rooms and public areas, contributing to overall guest experience.
- Handled guest complaints and special requests, coordinating internal services to enhance guest satisfaction.
- Managed supplier budgets and procurement processes to optimise resource allocation.
- Streamlined inventory management to avoid shortages of essential supplies.
- Implemented green cleaning practices, resulting in healthier environment.
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
Housekeeping Coordinator - Team Leader
Grand Hyatt Santiago (5-Star Hotel)
Santiago
2014.05 - 2017.04
- Assisted Executive Housekeeper in supervising daily operations, contributing to team effectiveness and service quality.
- Coordinated cleaning operations for guest rooms, public areas, and offices, ensuring high standards of cleanliness and guest satisfaction.
- Managed stock control, maintaining supply availability to support uninterrupted cleaning operations.
- Implemented new cleaning protocols to improve overall quality of service.
- Ensured timely completion of all housekeeping duties to maintain guest satisfaction.
- Assisted in recruitment and training processes, contributing to skilled workforce.
Education
Bachelor of Hospitality Administration - Economics
University Andrés Bello
Santiago, Chile12.2014
Bachelor of Marketing Administration - Economics
INACAP University
Santiago, Chile12.2009
Skills
- Household & Estate Operations Management
- UHNW Protocols, Privacy & Confidentiality
- Guest & Principal Service Excellence
- Staff Leadership, Training & Performance Management & Workforce Planning
- Quality Control & Luxury Standards Compliance
- Inventory, Procurement & Asset Care
- Budgeting, Cost Control & Vendor Management
- Housekeeping Systems (Opera, MS Office)
- Event Planning
Languages
English: Native / Fluent
Spanish: Native
Italian: Intermediate
Portuguese: Intermediate
Timeline
House Supervisor
UHNW House Supervisor Private Residence
2025.09 - 2026.02
Executive Housekeeper
Golden Sands Hotel Creek
2024.02 - 2024.09
Executive Housekeeper
Huilo Huilo 5-Star Resort
2023.03 - 2023.10
Hotel Duty Manager
The Living Adventure
2022.09 - 2023.02
Housekeeping Manager
NH Collection Plaza (5-Star Hotel)
2018.04 - 2019.11
Housekeeping Manager
Manquehue Airport Hotel
2017.04 - 2018.04
Housekeeping Coordinator - Team Leader
Grand Hyatt Santiago (5-Star Hotel)
2014.05 - 2017.04
Bachelor of Hospitality Administration - Economics
University Andrés Bello
Bachelor of Marketing Administration - Economics
INACAP University