Dennis Almazora
Senior IT Support Engineer
Fujairah
Summary
Experienced Senior IT Engineer with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT Project Engineer
Azitech Technology LLC
06.2025 - Current
- Conduct daily monitoring of server health, the Microsoft 365 admin portal, and Azure Active Directory sync to maintain optimal system performance.
- Manage email infrastructure via Microsoft Exchange, and fortify security using Microsoft Defender, tracking secure score (58/100) and exposure metrics (31/100) to monitor and prioritize improvements.
- Coordinate system updates, user provisioning, and security enhancements, strictly aligned with SLA requirements.
- Managed the installation, configuration, and maintenance of servers, network devices, and IP telephony systems.
- Delivered prompt help desk support and technical troubleshooting.
- Coordinated cross-functional teams for hardware/software deployment projects.
- Provided advanced technical support for hardware and software issues across departments.
- Managed ticketing system for tracking support requests and service delivery timelines.
- Actively participated in disaster recovery testing exercises to validate existing backup strategies.
- Configured and maintained network devices, including routers, switches, and firewalls.
- Conducted regular system maintenance and updates to prevent potential issues.
- Conducted regular system audits to maintain security compliance and efficiency standards.
IT Engineer
Arabian Travel Agency
08.2022 - 02.2025
- Administer LAN infrastructure, ensuring high availability across 250 users, via real-time traffic monitoring.
- Participated in meetings with vendors regarding purchase of new IT products or services.
- Provided Level 2/3 support, including IT Helpdesk Ticket management, reducing ticket resolution time, and improving user satisfaction through efficient AHT management.
- Led ERP and eTravel software deployments across multiple branches, integrating finance and airline operations.
- Performed branch deployments: installed and configured PCs, routers, switches, and troubleshooting to ensure seamless infrastructure rollouts.
- Conducted IT audits, troubleshooting, and system upgrades for maximum uptime.
- Installed, maintained, and troubleshot time attendance machines, ensuring accurate staff tracking.
- Administered IP telephony systems, including Avaya and Grandstream platforms, handling setup, configuration, firmware updates, and troubleshooting of softphones and desk phones.
- Collaborated with teams to troubleshoot and resolve technical issues efficiently.
- Managed system upgrades to ensure compatibility with travel industry standards.
- Installed new hardware and software solutions in accordance with company standards.
- Reviewed existing documentation related to IT operations and updated them accordingly.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Established secure communication channels between remote offices using VPN technologies.
Level 2 IT Support Engineer
3G Experts FZE
Fujairah
05.2014 - 06.2022
- Spearheaded LAN/WAN deployment, server and router configuration, and VPN setup to support efficient business continuity.
- Provided remote technical support for hardware and software issues.
- Troubleshot network connectivity problems to ensure user access.
- Documented support tickets and solutions in the ticketing system.
- Maintained inventory of IT equipment and supplies for operations.
- Educated users on best practices for cybersecurity and data protection.
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
- Performed routine maintenance tasks such as patching, software updates and security scans.
- Installed, configured and tested computer hardware such as laptops, desktops and servers.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Implemented software updates to enhance system performance and security.
- Maintained comprehensive documentation of network configurations, installations, and change logs.
Education
BA - Computer Programming
La Verdad Christian College
Philippines01.2012
BS - Accountancy
Tarlac Christian College
Philippines01.2010
Skills
- Networking and infrastructure
- Multi-user support
- Cloud computing
- Remote support
- Virtualization technologies
- Hardware installation
- Troubleshooting and Diagnostics
- Data backup and recovery
- Helpdesk & IT Support
- Cloud platforms: Microsoft 365, Azure
- Azure Active Directory
- IT security compliance
- IT project coordination
Certification
CCNA
Personal Information
- Title: Senior IT Engineer
- Driving License: Valid UAE Driving License
Languages
- English, Upper-Intermediate B2
- Filipino, Native
Languages
Tagalog
First Language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Azure
Odoo ERP
Auvik Network Management
Active Directory
Microsoft 365
Sharepoint and Onedrive
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
د.إ45000/yr - د.إ200000/yrTimeline
Senior IT Project Engineer
Azitech Technology LLC
06.2025 - Current
IT Engineer
Arabian Travel Agency
08.2022 - 02.2025
Level 2 IT Support Engineer
3G Experts FZE
05.2014 - 06.2022
BA - Computer Programming
La Verdad Christian College
BS - Accountancy
Tarlac Christian College