DENNIS ALWIN
Ras Al Khaimah
Summary
Senior Bartender with 5+ years of experience in UAE and India, expertly crafting beverages and delivering exceptional customer service. Proven success in developing innovative cocktail menus, leading teams, and maintaining high standards of quality, safety, and hygiene. Possesses in-depth knowledge of spirits, beers, and wines, with certification in alcohol awareness and responsible serving practices. Skilled in inventory management, cash handling, and POS systems, with excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Bartender
Sofitel Al Hamra Beach Resort
03.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Senior Bartender
Donetello Hotel LLC
02.2023 - 02.2024
- Foster positive guest relationships by engaging with customers, remembering their preferences and creating a welcoming atmosphere to enhance loyalty and repeat business
- Provide personalized service by greeting regular customers by name, anticipating their needs & making expert recommendations based on extensive knowledge of the bar menu
- Oversee bar operations during shifts, ensuring efficient service and maintaining high standards of cleanliness and organization
- Train and mentor junior bartenders on drink preparation techniques, customer service protocols, and bar procedures to uphold quality standards and enhance team performance
- Contribute to menu development by suggesting new cocktails, updating existing recipes & ensuring consistent preparation of ingredients and garnishes to elevate the bar's offerings.
Bartender
Majestic City Retreat Hotel
05.2022 - 02.2023
- Interviewed, recruited, and trained staff in best bar practices to ensure high service standards
- Managed inventory and procured equipment based on sales analysis and customer preferences
- Coordinated special events and corporate functions, ensuring smooth execution and guest satisfaction
- Provided efficient beverage service at high-volume events to minimize wait times and enhance guest experience
- Supervised team to maintain exceptional hospitality standards and adjusted staffing levels as needed for optimal service.
Senior Bartender
Altitude Kitchen & Bar
10.2021 - 04.2022
- Led recruitment, training, and supervision of staff to deliver top-notch service
- Analyzed sales trends to optimize inventory management of beverages and equipment
- Coordinated special events and functions, ensuring seamless execution
- Delivered high-volume drink service with speed and accuracy
- Adjusted staffing levels to meet changing service demands
- Identified areas for improvement in procedures and policies
- Managed cash and credit transactions with precision
- Negotiated with suppliers for quality ingredients at competitive prices
- Sourced local products to enhance cost-effectiveness and sustainability
- Maintained exceptional bar presentation and upkeep to uphold the brand's image
- Projected revenue and expenses for strategic budget planning.
Bartender
Cafe Felix
03.2021 - 10.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Assistant Bartender
Pattukottai Bar & Restaurant
07.2020 - 01.2021
- Managed cash transactions, provided excellent customer service & maintained a clean and welcoming bar area, ensuring a positive guest experience and encouraging repeat visits to increase profitability
- Prepared and served drinks, maintained displays and supplies, and proposed changes to drink preparation methods, while consistently providing friendly conversation and a fun atmosphere, ensuring a spotless and hygienic bar environment.
Manager
Cafe Coffee Day
05.2019 - 05.2020
- Resolved customer issues with compassion and professionalism, ensuring swift and successful resolution
- Utilized expertise in team leadership to address productivity and performance issues, motivating staff to achieve targets and developing strong teams through effective recruitment, orientation, training, and upskilling.
Education
Diploma in Bartender - undefined
European Bartender School
Goa, India02.2021
Bsc. HS - undefined
Laxmi Memorial College Of Hotel Management
Mangalore, India02.2021
Skills
- Payment Processing
- Food Running
- Suggestive Selling
- Food Service
- Beverage Preparation
- Wine and liquor knowledge
- New Hire Training
- Creative Mixology
- Ordering bar supplies
- Handling Difficult Customers
- Classic cocktails
- Inventory
- Cash Register Operation
- Menu Memorization
- Responsible Alcohol Service
Languages
English
Tamil
Hindi
Malayalam
Kannada
Tulu
Personal Information
- Title: SENIOR BARTENDER
- Date of Birth: 23/10/1996
- Nationality: India
- Marital Status: Single
- Visa Status: Employment Visa
Training
Completed the Bordeaux Specialist Masterclass conducted by Bharat Singh Rathore in Dubai on May 9, 2024.
Timeline
Bartender
Sofitel Al Hamra Beach Resort
03.2024 - Current
Senior Bartender
Donetello Hotel LLC
02.2023 - 02.2024
Bartender
Majestic City Retreat Hotel
05.2022 - 02.2023
Senior Bartender
Altitude Kitchen & Bar
10.2021 - 04.2022
Bartender
Cafe Felix
03.2021 - 10.2021
Assistant Bartender
Pattukottai Bar & Restaurant
07.2020 - 01.2021
Manager
Cafe Coffee Day
05.2019 - 05.2020
Diploma in Bartender - undefined
European Bartender School
Bsc. HS - undefined
Laxmi Memorial College Of Hotel Management
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