DENNIS KIPKURUI
Customer Service
Dubai
Summary
With exceptional communication and problem-solving skills, I offer a strong dedication to providing excellent customer service. Graduating with a high school diploma in 2022, I bring enthusiasm and expertise to contribute to your team, ensuring every guest has an exceptional experience. The prospect of personal growth within the industry and making a positive impact fills me with excitement.
Overview
2
2
years of professional experience
2
2
Languages
Work History
SECURITY
Devyani Food Industry
10.2024 - 02.2025
- Developed and implemented robust security protocols for clients
- Led a team in securing sensitive data, enhancing client trust
- Developed incident response strategies, minimizing downtime
- Secures premises and personel by patrolling property, monitoring surveillance equipment and access points
- Enforcing laws and regulations related to trespassing
- Responsible for detecting any suspecious behavior and preventing vandalism
- Issuing visitors pass and site inductions
Customer Service Representative
Serena Hotel
08.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
KIDS ATTENDANT
Bounce and play
03.2023 - 07.2023
- Ensured a safe and inclusive environment, enhancing comfort for kids
- Developed strong relationships with kids, promoting trust and communication
- Engaged children with creative activities, boosting their enthusiasm
- Adapted activities to different age groups, maximizing participation
- Monitored behavior to encourage positive interactions among peers
- Collaborated with parents to address individual child needs effectively
Education
High School Diploma -
Sachangwan High School
Kenya 04.2001 -
Skills
Good communication skills
Timeline
SECURITY
Devyani Food Industry
10.2024 - 02.2025
Customer Service Representative
Serena Hotel
08.2023 - 09.2024
KIDS ATTENDANT
Bounce and play
03.2023 - 07.2023
High School Diploma -
Sachangwan High School
04.2001 -
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