AISHA CHELANGAT HASSAN
Dubai
Summary
Developed strong customer service and communication skills in fast-paced hotel environment. Skilled in managing reservations, coordinating guest services, and resolving issues efficiently. Looking to leverage these transferrable skills in new and challenging field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Lake Bogoria Spa
01.2019 - 01.2025
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Restaurant Hostess
ONXY LOUNGE & RESTAURANT
01.2022 - 12.2024
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
WAITRESS
Artcaffe - The Oval
01.2017 - 12.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Business Administration - Project Management
Moi University
01-2025
High School Diploma -
ALISON
REMOTE11-2024
Advanced Diploma in Business Management -
Kenya Institute Of Management
01.2022
Skills
- Empathy and patience
- Multilingual proficiency
- Complaint handling
- Guest relations management
- Professional appearance
- Data entry efficiency
- Reservation management
- Microsoft office
- Guest relations
- Teamwork
- Front desk operations
- Flexibility
Certification
International Computer Driving License (ICDL), Computer Pride, 01/01/16
Languages
English
Swahili
Careerstrengths
- Exceptional Organizational Skills: Proven ability to streamline workflows, optimize scheduling, and implement efficient office systems to enhance productivity and maintain smooth operations.
- Effective Communication: Skilled in professional correspondence, stakeholder engagement, and fostering strong relationships, ensuring seamless information exchange and collaboration.
- Strategic Decision-Making: Adept at supporting executive leadership through insightful research, data-driven analysis, and proactive problem-solving in dynamic and fast-paced environments.
- Confidentiality and Discretion: Demonstrates unwavering commitment to handling sensitive information with utmost confidentiality and professionalism, safeguarding organizational integrity.
- Adaptability and Multitasking: Thrives in high-pressure settings by prioritizing tasks effectively, managing multiple responsibilities simultaneously, and maintaining focus on achieving organizational goals.
Timeline
Restaurant Hostess
ONXY LOUNGE & RESTAURANT
01.2022 - 12.2024
Front Office Receptionist
Lake Bogoria Spa
01.2019 - 01.2025
WAITRESS
Artcaffe - The Oval
01.2017 - 12.2017
Advanced Diploma in Business Management -
Kenya Institute Of Management
Bachelor of Business Administration - Project Management
Moi University
High School Diploma -
ALISON
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