DENNIS ISIH AYEAH
DUBAI,UAE
Summary
Customer-oriented Supervisor with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Supervisor/PIC
Hello Park Digital Kids Amusement Arcade L.L.C
Dubai, UAE
11.2023 - Current
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
- Managed daily operations to increase productivity.
PIC/SENIOR BARISTA
WACUP COFFEEHUB
Ajman, UAE
09.2021 - 09.2023
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Operated coffee machine, adjusting settings and grinds to achieve optimal pour.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Education
Diploma - Certified Hospitality Supervisor (CHS)
American Institute of Business Management (AIBM)
Dubai 04.2024 - 08.2024
Bachelor's degree - Business Administration
University of Bamenda
Bamenda, Cameroon 10.2014 - 07.2017
Skills
- Workflow analysis
- Operational efficiency
- Computer literacy
- Workforce training and development
- Written and verbal communication
- Employee training
- Team motivation
- Inventory management
Languages
English
Fluent
French
Fluent
Certification
- Certified Hospitality Supervisor (CHS) from AIBM on August 24th,2024
- Category 2 UAE Driving License Ajman 05/02/2024
References
References available upon request.
Timeline
Diploma - Certified Hospitality Supervisor (CHS)
American Institute of Business Management (AIBM)
04.2024 - 08.2024
Supervisor/PIC
Hello Park Digital Kids Amusement Arcade L.L.C
11.2023 - Current
PIC/SENIOR BARISTA
WACUP COFFEEHUB
09.2021 - 09.2023
Bachelor's degree - Business Administration
University of Bamenda
10.2014 - 07.2017
- Certified Hospitality Supervisor (CHS) from AIBM on August 24th,2024
- Category 2 UAE Driving License Ajman 05/02/2024
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