Summary
Overview
Work History
Education
Skills
Timeline
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Marina Magdi Zareef Salib

Dubai

Summary

Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Mentor

Concentrix
08.2022 - 09.2023
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Led customer service projects to address and achieve key business objectives.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative Agent

Teleperformance
10.2020 - 08.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Prepare emails during the call to be ready for send immediately at the end of the calls.

Customer Service Representative Agent

Vodaphone Uk
10.2019 - 09.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Sales Agent

Libano-Suisse Takaful- Egypt
10.2017 - 09.2019
  • Search and bring data of potential clients
  • Identified new targets, developed new business opportunities and presented insurance plans to customers.
  • Selected correct plan based on customer needs, product specifications and applicable regulations.
  • Developed and delivered engaging sales presentations to convey plans benefits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Marketing Data Analysis Diploma -

Udacity Platform
Online
10.2022

Bachelor of Dentistry -

University Of Medical Science And Technology
Khartoum, Sudan
12.2011

High School Diploma -

Sisters School
Khartoum, Sudan
2006

Skills

  • Inbound and Outbound Calls
  • Data Entry and Management
  • Microsoft Office
  • Multitasking and Prioritization
  • C1 English Fluency
  • Native arabic speaker
  • Verbal and Written Communication

Timeline

Customer Service Representative Mentor

Concentrix
08.2022 - 09.2023

Customer Service Representative Agent

Teleperformance
10.2020 - 08.2022

Customer Service Representative Agent

Vodaphone Uk
10.2019 - 09.2020

Sales Agent

Libano-Suisse Takaful- Egypt
10.2017 - 09.2019

Marketing Data Analysis Diploma -

Udacity Platform

Bachelor of Dentistry -

University Of Medical Science And Technology

High School Diploma -

Sisters School

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Marina Magdi Zareef Salib