Derick NFOR NGALA
Dubai
Summary
Safety-conscious security team member with excellent communication skills and eye for details, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cabin crew position. Ready to help team achieve company goals and grow in the position and become better.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
KEYTECH SECURITY LLC
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Associate
CHRIST EMBASSY INC.
09.2017 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Electrical Engineering
Institute University of Gulf of Guinea IUG)
Douala, Cameroon06.2019
Skills
- Customer Satisfaction
- Issue Identification
- English and French Fluency
- Client Requirements
Certification
- SIRA Training - [2021]
- Higher National Diploma (HND) - [2019]
sports, music, reading...
- I play and watch football on free days
- I love to listen to music for the most of my time out of work
- I love reading widely and develop on a wide range of subjects
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Security Guard
KEYTECH SECURITY LLC
04.2021 - Current
Customer Service Associate
CHRIST EMBASSY INC.
09.2017 - 05.2020
Associate of Science - Electrical Engineering
Institute University of Gulf of Guinea IUG)
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