DERRICK STEVENSON

• Answered customers' questions, recommended items, and recorded order information.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Informed customers about daily and seasonal specials.
• Upsold appetizers, drinks and desserts to increase restaurant profits.

Key responsibilities:

• Warm and genuine greetings while welcoming guest to the restaurant.

• Identifying and anticipating guest' needs to achieve satisfaction.

• Presenting and explaining drinks and dishes to guests.

• Performing opening and closing duties as required.

• Demonstrating accuracy in posting on Micros POS and processing payments.

• Providing excellent customer service

• Knowledge of menu items and food safety requirements.

• Training newly hired colleagues, assisting them in settling in.

• Attaining good knowledge of products in store and selling point of products

Achievements:

• Being part of Tamoka and Cana by Tamoka the ultimate beach side dining destination. One of the best restaurants in Dubai

• Winning six awards due to great Teamwork within 2022.

• Learning about menu paring, which leads to increase in daily revenue from happy customers.

Key Responsibilities:

• Coordinate sales effort with team members and other departments
• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales

Achievements:

• Improved sales potential, developing and updating product knowledge through frequent training.
• Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
• Maximized value of sales by effectively upselling customers to premium products and services.
• Expanded client bases by offering exceptional customer service and telecommunication skills.
• Managed customer feedback, using objection handling skills to resolve issues to mutually satisfying conclusions.
• Optimized closing rates, demonstrating sample products to explain characteristics and benefits.