Desee Dumdum
Summary
Senior Receptionist skilled in managing client interactions and enhancing visitor experiences. Delivers professional front-desk operations, ensuring seamless appointment scheduling and efficient call handling. Maintains accurate records and supports financial transactions, contributing to organisational efficiency.
Overview
15
15
years of professional experience
Work History
Senior Receptionist/Admin/Cashier
Lucky Voice
05.2023 - Current
- Welcomed clients and visitors, creating a positive first impression
- Managed appointments and enquiries, ensuring efficient communication and service delivery
- Assisted with invoicing and payment transactions
- Maintained accurate records and filing systems to support organisational efficiency
- Provided administrative support to staff and management
Operations Manager
Baltic General Trading
09.2019 - 03.2023
- Monitored staff performance and developed targeted improvement plans to enhance overall team effectiveness.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Reviewed and revised operational policies, aligning procedures with best practices and ensuring compliance with regulatory requirements.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to advance business objectives and enhance collaboration.
International Sales Agent
Century Properties
09.2016 - 12.2018
- Enhanced customer satisfaction through friendly service and personalised interactions.
- Met company targets by developing and executing effective sales strategies.
- Resolved customer issues and complaints swiftly, ensuring positive outcomes.
- Listened intently to customers to identify upselling opportunities.
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
- Conducted cold calls to gather potential customer information.
- Followed brand guidelines to provide consistent customer experience.
Club Lounge Guest Service Executive
Crowne Plaza IHG Group of Companies
06.2011 - 06.2016
- Delivered exceptional customer service, handled guest inquiries, and complaints with professionalism
- Manage front desk and cashier operations, including guest check-in, reservations, cash and POS transactions, and bill settlement
- Maintained accurate records, coordinated with service staff and management, and ensured a welcoming, organised, and premium guest experience
- Prepared daily sales and cash reports and supported administrative tasks
Education
Certificate of Higher Education - Education
Ilo Ilo State College of fisheries
Philippines01-1999
Skills
- Administrative support
- Appointment scheduling
- Call handling
- Records management
- Financial transactions
- Invoicing systems
- Microsoft Office
- Time management
- Multitasking ability
- Attention to detail
- Customer relationship management
- Conflict resolution
- Professional communication
- Positive attitude
Timeline
Senior Receptionist/Admin/Cashier
Lucky Voice
05.2023 - Current
Operations Manager
Baltic General Trading
09.2019 - 03.2023
International Sales Agent
Century Properties
09.2016 - 12.2018
Club Lounge Guest Service Executive
Crowne Plaza IHG Group of Companies
06.2011 - 06.2016
Certificate of Higher Education - Education
Ilo Ilo State College of fisheries